Clinical Systems Specialist

About the Clinical Systems Specialist role at Midi Health

The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system. This involves supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels like Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration.

This is a high-impact position where you will be the go-to expert for EHR optimization and training at Midi Health. You will work cross-functionally with clinical, product, and operations teams to improve workflows and thrive in a fast-paced, constantly evolving environment where your impact is immediate.

Business Impact & Responsibilities

Optimization and Workflow:

• Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems.
• Collaborate with clinical and IT teams to identify areas for EHR optimization.
• Evaluate current workflows and recommend process improvements through EHR tools and functionalities.
• Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows.
• Use EHR usage analytics to guide optimization efforts and training needs.
• Partner with clinical teams to identify system pain points and lead resolution and enhancement projects.

Training and User Support:

• Collaborate with Learning & Development to develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements.
• Create user-friendly training materials, job aids, quick-reference guides, and e-learning content.
• Conduct one-on-one and group training sessions.
• Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues.
• Provide post-training support and gather feedback for continuous improvement.

Project Participation and System Maintenance:

• Participate in go-lives, system upgrades, and major EHR projects.
• Support testing and validation of EHR changes and enhancements.
• Manage small-scale projects from initiation to completion.
• Serve as a liaison between users, Midi product, engineering, and Athena support.

Communication, Ticketing System, and Slack Channel Management:

• Monitor and manage EHR-related Slack channels, responding promptly to troubleshoot and resolve issues.
• Track issues via the ticketing system, assign priorities, and ensure timely resolution.
• Route complex issues to the appropriate support teams.
• Post updates, tips, known issues, and resources to ensure consistent communication and collaboration best practices.

What You Will Need to Succeed

Experience & Education:

• Bachelor’s degree in healthcare or a related field is preferred.
• Highly proficient in AthenaOne EHR system, reporting, and optimization tools.
• Demonstrated experience delivering training across clinical departments and roles.

Skills & Traits:

• Patience with people of all skill levels.
• Strong talent in teaching and training, with an ability to explain complex concepts simply.
• Ability to identify efficiencies in processes and system functionality.
• Strong collaboration skills to work closely with product and clinical operations on new releases and processes.
• An “at your service” mindset when answering questions.

Who You Are

• People love how you explain things because you make complex ideas easy to understand.
• You’re known as the go-to AthenaHealth point of contact for solving problems and unlocking new efficiencies.
• You thrive in a fast-paced environment, working at the center of all departments rather than in a silo.
• You teach frontline staff (patient care, medical assistants, tech support) and clinicians alike.
• You collaborate with product, marketing, and operations, always keeping the big picture in mind.
• You’re energized by recommending and implementing EHR efficiencies that improve patient and staff/clinician experience.

Key skills/competency

• EHR Optimization
• AthenaOne Proficiency
• Clinical Workflow Management
• User Training & Development
• Documentation Tools Customization
• Healthcare IT Support
• Cross-functional Collaboration
• Project Coordination
• Issue Resolution
• System Enhancement