Cloud Support Operations Engineer II
@ MicroStrategy

Chennai, Tamil Nadu, India
$120,000
On Site
Full Time
Posted 24 days ago

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Job Details

Company Overview

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. As a global leader in enterprise analytics and mobility software, MicroStrategy delivers advanced software solutions and expert services. The company is known for pioneering BI and analytics, empowering customers to transform decision-making processes. Recently, the company has adopted Bitcoin as a key asset to reshape treasury reserve strategies.

Role Overview

The Cloud Support Operations Engineer II is responsible for maintaining, upgrading, and automating the security and stability of MicroStrategy Cloud Environments. In this role, you will ensure that team members have the necessary tooling, coordinate cross-team issues, and work closely with software development teams to enhance our platform.

Key Responsibilities

  • Take ownership of cross-team and Cloud service issues with proactive communication.
  • Create automation and experiment with new technologies for next-generation AWS and Azure backends.
  • Drive improvements in service and infrastructure maintenance for MicroStrategy Cloud Environment.
  • Provide direct support for customer upgrades, escalations, and feature validation.
  • Design and run automated tests, improving build and deployment processes.
  • Collaborate effectively with team members across different time zones.

Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Experience with Python, Ansible, Jenkins, container technologies (Docker/Kubernetes) and PowerShell.
  • Experience with RedHat, Amazon Linux, and Windows systems.
  • Minimum 3 years of IT customer service experience and strong customer focus.
  • Minimum 2 years of hands-on cloud technologies experience on AWS/Azure.
  • At least 1 year of MicroStrategy Platform troubleshooting or administrative experience.
  • Ability to work during IST hours (12:00pm - 9:00pm) and willingness to work from the Pune office five days a week.
  • Strong analytical, troubleshooting, and time management skills.

Key skills/competency

  • Cloud
  • AWS
  • Azure
  • Automation
  • Python
  • Ansible
  • Jenkins
  • Docker
  • Kubernetes
  • MicroStrategy
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How to Get Hired at MicroStrategy

🎯 Tips for Getting Hired

  • Customize your resume: Highlight cloud and automation skills.
  • Study MicroStrategy: Understand company products and services.
  • Align experience: Emphasize AWS, Azure, and Python exposure.
  • Practice scenarios: Prepare for technical and behavioral interviews.

📝 Interview Preparation Advice

Technical Preparation

Review AWS and Azure services well.
Practice Python scripting challenges.
Familiarize with Docker and Kubernetes basics.
Study automation with Ansible and Jenkins.

Behavioral Questions

Describe cross-team troubleshooting experiences.
Explain how you manage tight deadlines.
Share teamwork problem-solving examples.
Discuss mentoring in past roles.

Frequently Asked Questions