Systems Access Administrator

Systems Access Administrator

Discover your 100% YOU with MicroSourcing!

Position Overview

We are seeking a dedicated Systems Access Administrator to manage service requests for access credentials to client systems and platforms. You will support both internal and external customers by vetting service requests, ensuring they meet strict criteria, and collaborating with stakeholders to maintain processing standards. This role is crucial for ensuring the security and efficiency of our systems access management.

Key Responsibilities

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.

Qualifications

• Bachelors degree in Computer Science, Computer Information Systems, or Management Information Systems.
• Minimum of 2 years of relevant experience or training.
• Experience in construction, telecommunications, or engineering fields preferred.
• Equivalent combinations of education and experience will be considered.

Skills and Abilities

• Ability to manage high volumes of service requests, including those impacted by system or process changes.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office Suite and project management tools.
• Strong analytical and problem-solving skills.
• Familiarity with Power BI for building business solutions and generating insights.
• Understanding of project management concepts and workflow automation.
• Ability to communicate technical concepts clearly and collaborate effectively.
• Capable of working independently and as part of a team with minimal supervision.

Work Environment

This is an on-site position only. Standard U.S. business hours apply: Monday–Friday, 8 AM–6 PM CST. Remote work is not permitted.

Why Join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one for you and dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: Contribute to a positive and engaging work environment through company-sponsored events and activities.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a diverse and inclusive team that celebrates individual contributions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. We are committed to fostering an inclusive culture that embraces diversity and celebrates individual talent. Join us and experience our commitment to 100% YOU!

Key skills/competency

• Systems Access Management
• Identity and Access Management (IAM)
• Service Request Management
• IT Support
• Customer Service
• Microsoft Office Suite
• Analytical Skills
• Problem-Solving
• Documentation
• Power BI