Technical Support Engineering @ Microsoft
placeBangalore, Karnataka, India
businessOn Site
scheduleFull-time
Posted 3 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @microsoft.com
Recommended after applying
Job Details
About the Role
Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through differentiated experiences. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will own, troubleshoot, and solve customer technical issues while accelerating your career growth.
Key Responsibilities
- Own and resolve technical customer issues.
- Troubleshoot complex technical problems.
- Enhance customer success using Microsoft’s AI technology.
- Collaborate across teams for seamless support.
- Develop technical proficiency and problem-solving skills.
Work Arrangement
This role offers flexibility with up to 50% remote work.
Company Culture
At Microsoft, our mission is to empower every person and organization. We value respect, integrity, accountability, and inclusion, encouraging a growth mindset and continuous innovation.
Key skills/competency
- Technical Support Engineer
- Troubleshooting
- Customer Service
- AI
- Collaboration
- Problem-solving
- Research
- Technical Proficiency
- Consulting
- Microsoft Products
How to Get Hired at Microsoft
🎯 Tips for Getting Hired
- Research Microsoft culture: Understand mission, values, and latest news.
- Customize your resume: Highlight technical support and troubleshooting skills.
- Practice relevant scenarios: Prepare for technical problem-solving questions.
- Network with employees: Connect on LinkedIn and attend webinars.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Microsoft product documentation.
circle
Practice troubleshooting technical issues.
circle
Study AI support tools.
circle
Prepare for system diagnostics.
Behavioral Questions
circle
Describe a challenging support experience.
circle
Explain conflict resolution in teams.
circle
Share examples of collaboration.
circle
Detail a time you learned quickly.
Frequently Asked Questions
How do I apply for the Technical Support Engineer role at Microsoft?
keyboard_arrow_down
What is Microsoft looking for in a Technical Support Engineer?
keyboard_arrow_down
Can I work remotely as a Technical Support Engineer at Microsoft?
keyboard_arrow_down
What interview process should I expect at Microsoft for this role?
keyboard_arrow_down
Is prior customer support experience necessary for this Microsoft role?
keyboard_arrow_down
How important is collaboration in the Technical Support Engineer role at Microsoft?
keyboard_arrow_down
What technologies should I be proficient in for this role at Microsoft?
keyboard_arrow_down
What growth opportunities exist for a Technical Support Engineer at Microsoft?
keyboard_arrow_down
How does Microsoft support its Technical Support Engineers?
keyboard_arrow_down
What makes the Microsoft customer service culture unique?
keyboard_arrow_down