Technical Support Engineer
Microsoft
Job Overview
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Job Description
Overview
Microsoft is seeking a Technical Support Engineer to enhance customer experience through prompt, efficient and effective troubleshooting. In this role, you will work on Microsoft Intune, a cloud-based enterprise mobility management service, ensuring device and app security, compliance and smooth integration with Microsoft services. You will join the Customer Service & Support team to resolve customer challenges, drive process improvements, and support readiness programs.
Key Responsibilities
- Identify and resolve technical issues using troubleshooting tools.
- Contribute improvement feedback for products and processes.
- Develop and share technical content to mentor peers.
- Collaborate cross-functionally for complex issue resolution.
- Document work and stay updated with Microsoft security protocols.
Technical Domains
This role focuses on device management, app management, security and compliance, and the integration of Microsoft Intune with other services.
Key Skills/Competency
- Technical Support
- Troubleshooting
- Device Management
- App Management
- Security
- Compliance
- Customer Success
- Readiness
- Intune
- Microsoft Services
How to Get Hired at Microsoft
- Research Microsoft culture: Understand their mission and values.
- Customize your resume: Highlight relevant technical support skills.
- Showcase troubleshooting expertise: Include real-world examples.
- Prepare for technical discussions: Review device and app management topics.
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