Technical Support Engineer - Windows User Exper...
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 hours ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) team seeks a Technical Support Engineer - Windows User Experience to troubleshoot and resolve complex technical issues for customers. Join a diverse organization focused on AI transformation and customer success.

Responsibilities

  • Own and resolve customer technical issues using troubleshooting tools.
  • Collaborate across teams and share technical knowledge.
  • Participate in readiness programs to build technical proficiency.
  • Identify product defects and escalate for process improvement.

Qualifications

5+ years of technical support/consulting or relevant IT experience OR a bachelor’s degree in a related field and 3+ years experience, with solid understanding of Azure Cloud, Windows System Administration, and associated technical areas.

Technical & Soft Skills

  • Proficiency in Azure Virtual Desktop, Registry, and File Storage.
  • Experience with PowerShell/Kusto scripting and cloud deployments.
  • Strong verbal communication, problem-solving, and customer focus.
  • Ability to work shift rotations and meet security screening requirements.

Work Arrangement & Citizenship

This role offers flexibility with up to 50% remote work. Australian citizenship verification is required due to legal restrictions for supporting certain government customers.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Windows Administration
  • Azure Cloud
  • PowerShell
  • Customer Service
  • Collaboration
  • Problem Solving
  • Security Clearance
  • Shift Flexibility
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight technical support and troubleshooting experience.
  • Research Microsoft: Understand their culture, mission, and news.
  • Prepare Your Skills: Emphasize Azure, Windows, and scripting expertise.
  • Practice Interviewing: Focus on technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review Windows administration fundamentals.
Practice Azure and cloud troubleshooting exercises.
Brush up on PowerShell and scripting commands.
Study networking tools and system management basics.

Behavioral Questions

Describe conflict resolution examples.
Explain teamwork in challenging situations.
Illustrate customer-focused problem solving.
Discuss adaptability under changing priorities.

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