Technical Support Engineer Windows User Experience
@ Microsoft

Sydney, New South Wales, Australia
A$120,000
On Site
Full Time
Posted 8 hours ago

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Job Details

About the Role

Join Microsoft Customer Experience and Success (CE&S) to empower customers and accelerate business value through exceptional customer experience. As a Technical Support Engineer Windows User Experience, youown, troubleshoot, and solve customer technical issues, collaborating across teams and leveraging cutting-edge AI tools.

Responsibilities

  • Investigate and resolve customer technical issues using troubleshooting tools.
  • Build communities and share technical knowledge.
  • Develop technical proficiency through training and readiness programs.
  • Identify product defects and escalate to drive improvements.

Qualifications

5+ years technical support, technical consulting experience, or IT experience; or a relevant bachelor’s degree plus 3+ years of experience. Solid understanding of Azure Virtual Desktop, Registry, File Storage, User Accounts, Event Logs and Auditing, and Networking. Hands-on experience or knowledge in PowerShell/Kusto scripting, Cloud PC/W365, AVD deployment, FSLogix management, RDS deployment, SysInternals Tools, and troubleshooting system management components.

Soft Skills

  • Strong verbal communication and negotiation skills.
  • Effective problem-solving and customer focus.
  • Team collaboration and adaptability in a dynamic environment.
  • Ability to mentor junior team members and lead by example.

Additional Information

This role offers flexible working up to 50% from home and requires shift flexibility based on business needs. Australian citizenship is required, with background and security clearances as per Microsoft and customer/government standards.

Key skills/competency

Technical Support, Troubleshooting, Azure, Windows Administration, Scripting, Cloud PC, Customer Service, Problem Solving, Team Collaboration, Security Clearance

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to Microsoft job specifics.
  • Highlight technical skills: Emphasize troubleshooting and Azure experience.
  • Prepare examples: Share real problem-solving scenarios.
  • Research Microsoft: Understand culture, products, and values.

📝 Interview Preparation Advice

Technical Preparation

Review Windows system administration concepts.
Practice PowerShell and troubleshooting scripts.
Study Azure Virtual Desktop and cloud services.
Familiarize with SysInternals and network tools.

Behavioral Questions

Describe resolving a complex technical issue.
Explain collaboration across diverse teams.
Discuss adapting to changing shift schedules.
Illustrate mentoring junior team members.

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