Technical Support Engineer - Windows User Exper...
@ Microsoft

Sydney, New South Wales, Australia
A$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

About Microsoft

With more than 45,000 employees and partners worldwide, Microsoft is committed to empowering customers by delivering exceptional customer experience and support. The Customer Experience and Success (CE&S) organization works across functions to exceed customer expectations using Microsoft’s products, services, and advanced AI tools.

Role Overview

As a Technical Support Engineer - Windows User Experience within the Customer Service & Support (CSS) team, you will own and troubleshoot complex customer technical issues. You will advise customers, collaborate across teams, and leverage troubleshooting tools. This role provides an opportunity to accelerate career growth, enhance technical proficiency and leadership, while mentoring peers and sharing expertise.

Responsibilities

  • Response and Resolution: Investigate and solve complex technical issues.
  • Readiness: Lead community building, technical coaching, and readiness programs.
  • Product/Process Improvement: Collaborate with Engineering teams to develop automation and diagnostic tools.

Qualifications

Minimum requirements include 5+ years of technical support/consulting or a related degree plus 3+ years of experience in Azure Cloud or Windows System Administration. Familiarity with Windows system tools, networking fundamentals, PowerShell/Kusto scripting, and cloud-based management (Cloud PC, AVD, etc.) is expected.

Soft Skills

  • Excellent verbal communication and negotiation skills.
  • Strong problem-solving abilities.
  • Customer focus and team collaboration.
  • Adaptability and leadership for mentoring junior team members.

Additional Information

This position offers flexible work options with up to 50% remote work, requires shift flexibility, and mandates Australian citizenship verification and security clearances for working with certain government agencies.

Key skills/competency

  • Technical Support
  • Windows
  • Azure
  • Networking
  • PowerShell
  • Troubleshooting
  • Customer Service
  • Cloud Administration
  • System Administration
  • Problem-solving
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Windows and Azure experience.
  • Showcase problem-solving: Include troubleshooting success stories.
  • Research Microsoft: Understand their culture and innovations.
  • Prepare for technical interviews: Review scripting and system admin topics.

📝 Interview Preparation Advice

Technical Preparation

Review Windows system administration fundamentals.
Practice PowerShell and scripting exercises.
Study Azure and cloud management basics.
Understand networking protocols and diagnostic tools.

Behavioral Questions

Describe a time you solved a complex issue.
Explain how you manage shift changes.
Illustrate teamwork in challenging support cases.
Share an example of mentoring a colleague.

Frequently Asked Questions