Technical Support Engineer Windows User Experience

@ Microsoft

About Microsoft and CE&S

With more than 45,000 employees and partners worldwide, Microsoft’s Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated experiences. This includes consulting, customer success, and support leveraging Microsoft’s products and services, with a strong emphasis on innovation and AI transformation.

About the Role

As a Technical Support Engineer Windows User Experience in the Customer Service & Support (CSS) team, you will:

• Own, investigate, and resolve technical issues for customers.
• Collaborate across teams using troubleshooting tools and best practices.
• Build communities with peers and share technical knowledge.
• Identify product defects and contribute to product improvements.

Qualifications & Technical Skills

You should have:

• 5+ years technical support/IT experience or relevant degree plus 3+ years experience.
• Solid understanding of Azure Virtual Desktop, Registry, File Storage, and more.
• Hands-on or working knowledge of PowerShell/Kusto scripting, cloud PC deployments, AVD, FSLogix, and other troubleshooting tools.

Soft Skills & Additional Requirements

Key soft skills include excellent verbal communication, negotiation, problem-solving, customer focus, team collaboration, adaptability, and leadership. The role also requires flexibility for varying shift schedules and verification of Australian citizenship with a valid passport. You will need to meet Microsoft, customer, and/or government security screening requirements.

Key skills/competency

Technical Support, Windows, Azure, Troubleshooting, Scripting, Customer Service, Cloud, Networking, Problem Solving, Communication