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Technical Support Engineer - Windows Commercial Devices and Deployment

Microsoft

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Join Microsoft Customer Experience and Success (CE&S) to empower customers with Microsoft products and services. As a Technical Support Engineer - Windows Commercial Devices and Deployment, you will own, troubleshoot and solve complex customer technical issues, working closely with cross-functional teams to drive product and process improvements.

Responsibilities

Your key responsibilities include:

  • Response and Resolution: Own and resolve challenging technical issues and advise customers.
  • Readiness: Lead communities, share knowledge, and mentor peers through training and readiness programs.
  • Product/Process Improvement: Collaborate with Engineering and Supportability teams to investigate defects and drive automation and diagnostic solutions.

Qualifications

The ideal candidate will have:

  • Australian Citizenship and location in Australia.
  • 5+ years technical support or technical consulting experience or a Bachelor’s in Computer Science/IT with 3+ years experience.
  • Experience in Windows System Administration including Registry, Activation, Setup, Upgrade, Update and Security tools such as TPM and Bitlocker.
  • Familiarity with managing Windows Update for Business, MDT, SCCM, Autopilot, and enterprise compliance policies.
  • Knowledge of Microsoft Intune, Azure AD, and networking fundamentals.
  • Flexibility for shift work as per operational demand.
  • Ability to pass Microsoft Cloud Background Check and security screenings.

Microsoft Culture

At Microsoft, we are driven by our mission to empower every person and organization, embracing a growth mindset and a culture of inclusion, respect, integrity, and accountability.

Key skills/competency

  • Technical Support
  • Windows Administration
  • Deployment
  • Troubleshooting
  • Customer Service
  • System Configuration
  • Process Improvement
  • Security Clearance
  • Mentoring
  • Shift Flexibility

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it with Windows support expertise.
  • Research Microsoft: Understand their mission and culture deeply.
  • Highlight relevant experience: Emphasize technical support and troubleshooting skills.
  • Prepare for technical interviews: Practice Windows system scenarios and troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review Windows system administration fundamentals.
Practice troubleshooting Windows activation and update issues.
Study enterprise compliance and deployment tools.
Familiarize with networking and security protocols.

Behavioral Questions

Describe a time you resolved complex issues.
Explain teamwork during high-pressure support scenarios.
Discuss mentoring experiences with peers.
Detail handling shift-based work challenges.