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Technical Support Engineer

Microsoft

Bangalore, Karnataka, IndiaOn Site

Original Job Summary

About the Role

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through differentiated experiences. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will own, troubleshoot, and solve customer technical issues while accelerating your career growth.

Key Responsibilities

  • Own and resolve technical customer issues.
  • Troubleshoot complex technical problems.
  • Enhance customer success using Microsoft’s AI technology.
  • Collaborate across teams for seamless support.
  • Develop technical proficiency and problem-solving skills.

Work Arrangement

This role offers flexibility with up to 50% remote work.

Company Culture

At Microsoft, our mission is to empower every person and organization. We value respect, integrity, accountability, and inclusion, encouraging a growth mindset and continuous innovation.

Key skills/competency

  • Technical Support Engineer
  • Troubleshooting
  • Customer Service
  • AI
  • Collaboration
  • Problem-solving
  • Research
  • Technical Proficiency
  • Consulting
  • Microsoft Products

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Understand mission, values, and latest news.
  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Practice relevant scenarios: Prepare for technical problem-solving questions.
  • Network with employees: Connect on LinkedIn and attend webinars.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft product documentation.
Practice troubleshooting technical issues.
Study AI support tools.
Prepare for system diagnostics.

Behavioral Questions

Describe a challenging support experience.
Explain conflict resolution in teams.
Share examples of collaboration.
Detail a time you learned quickly.