Technical Support Engineer SharePoint Copilot
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 hours ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through innovative technical solutions. The Customer Service & Support (CSS) team leverages Microsoft AI technology to deliver seamless and secure support experiences, ensuring customers get the most from their Microsoft investments.

Role Summary

As a Technical Support Engineer SharePoint Copilot, you will own, troubleshoot, and resolve complex customer technical issues. You will provide guidance, mentor peers, and work collaboratively with engineering and support teams to drive product and process improvements.

Responsibilities

  • Response and Resolution: Investigate and solve complex technical issues while advising customers.
  • Readiness: Lead technical coaching, mentoring, and community building activities.
  • Product Improvement: Collaborate with engineering to identify defects and develop diagnostic tools.

Qualifications

Bachelor's degree in Computer Science, IT, or related field coupled with 3+ years technical support/consulting experience, or 5+ years equivalent experience.

Advanced Experience With

  • SharePoint Online and OnPrem architecture, site collections, and permissions management
  • SharePoint development (SPFx, REST APIs, CSOM, PowerShell scripting)
  • SharePoint migration tools (ShareGate, Metalogix)
  • Performance tuning and diagnostics for SharePoint environments
  • Copilot integration within SharePoint and Microsoft 365
  • Microsoft Graph API and data connectors

Familiarity With

  • OneDrive, Office 365 interoperability
  • AI-driven productivity tools and automation
  • Security features in SharePoint and Microsoft 365

Additional Details

This role offers up to 50% remote work flexibility and requires shift work tailored for support in the New Zealand time zone. Australian citizenship verification is required, along with the successful completion of Microsoft Cloud Background Checks.

Key skills/competency

  • Technical Support
  • SharePoint
  • Copilot
  • Troubleshooting
  • Technical Coaching
  • Automation
  • Diagnostics
  • Product Improvement
  • Mentoring
  • AI Integration
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Resume: Highlight SharePoint and Copilot expertise.
  • Prepare for Interviews: Focus on technical troubleshooting examples.
  • Research Microsoft: Understand culture, mission, and products.
  • Network Effectively: Leverage LinkedIn and professional groups.

📝 Interview Preparation Advice

Technical Preparation

Review SharePoint architecture and permissions.
Practice troubleshooting complex customer issues.
Study Copilot and Microsoft 365 integrations.
Improve PowerShell scripting and API usage.

Behavioral Questions

Explain a tough troubleshooting case.
Describe mentoring peers in technical challenges.
Show teamwork in complex support scenarios.
Discuss how you handle shift pressure.

Frequently Asked Questions