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Technical Support Engineer SharePoint Copilot

Microsoft

Greater Sydney AreaOn Site

Original Job Summary

About the Role

As a Technical Support Engineer SharePoint Copilot at Microsoft, you will own, troubleshoot, and solve complex customer technical issues while advising customers using Microsoft products. You will work within the Customer Service & Support (CSS) team to provide seamless support experiences with Microsoft AI technology and SharePoint expertise.

Responsibilities

  • Response and Resolution: Investigate and solve complex technical issues using advanced troubleshooting tools.
  • Readiness: Build communities, mentor peers, and conduct technical coaching and readiness programs.
  • Product/Process Improvement: Collaborate with Engineering and Supportability teams to address product defects and develop automation techniques.

Qualifications

Bachelor's degree in Computer Science, IT or related field with 3+ years of experience, or 5+ years of technical support or consulting experience, or equivalent experience.

Advanced Experience With

  • SharePoint Online & OnPrem architecture
  • SharePoint development (SPFx, REST APIs, CSOM, PowerShell)
  • SharePoint migration tools (ShareGate, Metalogix)
  • Performance tuning and diagnostics
  • Copilot integration within SharePoint and Microsoft 365
  • Microsoft Graph API and related data connectors

Familiarity With

  • OneDrive and Office 365 interoperability
  • AI-driven productivity tools in Modern Work
  • Security features in SharePoint and Microsoft 365

Work Schedule & Citizenship

This role offers flexibility with up to 50% remote work. It requires supporting customers in the New Zealand time zone and may include shift rotations. Australian citizenship verification is required.

Key skills/competency

  • SharePoint
  • Technical Support
  • Copilot
  • Troubleshooting
  • Mentoring
  • Automation
  • Performance Tuning
  • Migration
  • Microsoft Graph API
  • Customer Success

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft: Understand the company culture and mission.
  • Customize your resume: Emphasize SharePoint and support skills.
  • Highlight technical expertise: Showcase troubleshooting and automation experience.
  • Prepare for behavioral questions: Align examples with mentoring and collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review SharePoint architecture and administration.
Practice troubleshooting in SharePoint environments.
Study Copilot integration techniques in Microsoft 365.
Familiarize with diagnostic automation tools.

Behavioral Questions

Describe a challenging support issue resolved.
Explain how you mentor peers effectively.
Share teamwork experience in crisis support.
Detail handling shift rotation stress.