Technical Support Engineer - SharePoint / Copilot
@ Microsoft

Sydney, New South Wales, Australia
$130,000
On Site
Full Time
Posted 21 days ago

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Job Details

About the Role

The Technical Support Engineer - SharePoint / Copilot at Microsoft in the Customer Experience and Success (CE&S) organization helps empower customers through differentiated customer experiences. This role involves owning, troubleshooting, and resolving complex technical issues while collaborating across teams.

Responsibilities

  • Investigate and solve complex customer technical issues.
  • Act as an advisor and share expertise with customers.
  • Lead readiness initiatives through technical coaching and mentoring.
  • Engage with Engineering and Supportability teams for product improvements.

Qualifications

A Bachelor's degree in Computer Science or a related field is preferred along with 3+ years of technical support or consulting experience, or 5+ years of experience in a similar role, or equivalent experience.

Advanced Experience

  • SharePoint Online and OnPrem architecture, site collections, and permissions management.
  • SharePoint development including SPFx, REST APIs, CSOM, and PowerShell scripting.
  • SharePoint migration strategies and tools such as ShareGate and Metalogix.
  • Performance tuning, diagnostics, and Copilot integration.
  • Microsoft Graph API and related data connectors.

Familiarity With

  • OneDrive and Office 365 interoperability.
  • AI-driven productivity tools and automation within Modern Work environments.
  • Security features in SharePoint and Microsoft 365.

Additional Details

This role allows up to 50% remote work with flexible shift schedules to support customers in the New Zealand time zone. Applicants must be Australian citizens and pass required security screenings including the Microsoft Cloud Background Check.

Key skills/competency

  • Technical Support
  • SharePoint
  • Copilot
  • Troubleshooting
  • Customer Success
  • Consulting
  • Automation
  • Performance Tuning
  • Diagnostics
  • Technical Coaching
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and SharePoint skills.
  • Research Microsoft culture: Review CE&S mission and values.
  • Prepare for technical interviews: Practice troubleshooting and scripting scenarios.
  • Emphasize certifications: List relevant IT and SharePoint qualifications.

📝 Interview Preparation Advice

Technical Preparation

Review SharePoint architecture and troubleshooting.
Practice PowerShell and REST API integration.
Study Copilot integration and Microsoft Graph API.
Familiarize with SharePoint migration strategies.

Behavioral Questions

Describe a challenging customer support incident.
Explain teamwork during technical issue resolution.
Discuss handling shift flexibility challenges.
Share learning from technical coaching experiences.

Frequently Asked Questions