Technical Support Engineer - SCIM Endpoint
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 10 hours ago

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Job Details

About Microsoft

Microsoft's Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences, leveraging Microsoft products and services. Within the Customer Service & Support (CSS) team, powered by AI technology, the focus is on fast, secure issue resolution and preventing future problems.

Role Overview: Technical Support Engineer - SCIM Endpoint

As a Technical Support Engineer in CSS, you will own, troubleshoot, and resolve customer technical issues related to Defender for Endpoint and Defender AV. This role offers an opportunity to accelerate your career growth, hone problem-solving, and enhance technical proficiency. Up to 50% remote work is available.

Responsibilities

  • Response and Resolution: Own, investigate, and solve customer technical issues using advanced troubleshooting tools.
  • Readiness: Build and share technical knowledge; participate in training and community initiatives.
  • Product/Process Improvement: Identify and escalate product defects to contribute to product enhancements.

Qualifications

Required 3+ years of technical support, technical consulting, or IT experience, or a Bachelor's in Computer Science, IT or related field plus 3+ years of experience.

Technical Skills: Strong understanding of Defender for Endpoint and Defender AV on Windows, troubleshooting scanning and performance issues, and incident investigation.

Nice to Have: Experience with Defender on Linux and macOS and Linux platform proficiency.

Additional Information

This role offers flexible working shifts to meet business needs. It requires passing Microsoft's Cloud Background Check and other security screenings.

Microsoft is committed to diversity and equal opportunity. Reasonable accommodations are provided upon request.

Key skills/competency

Technical Support, Troubleshooting, Defender, Endpoint, Incident Investigation, Linux, Windows, Customer Success, Process Improvement, IT Support

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to technical support and troubleshooting role.
  • Network on LinkedIn: Connect with current Microsoft employees.
  • Prepare for technical interviews: Review Defender technology and incident resolution cases.
  • Practice clear communication: Demonstrate customer success and collaborative skills.

📝 Interview Preparation Advice

Technical Preparation

Review Defender for Endpoint functionality.
Practice troubleshooting on Windows systems.
Learn incident investigation case studies.
Brush up on Linux and macOS basics.

Behavioral Questions

Describe a challenging support case.
Explain collaboration with cross-functional teams.
Tell about handling tight deadlines.
Share how you manage customer expectations.

Frequently Asked Questions