Technical Support Engineer SCIM - Endpoint
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers by delivering differentiated customer experiences. As a Technical Support Engineer SCIM - Endpoint, you will troubleshoot and resolve technical issues, leveraging Microsoft’s advanced tools and collaborating across teams.

Key Responsibilities

  • Own, investigate, and solve customer technical issues.
  • Collaborate within and across teams using troubleshooting tools.
  • Lead or participate in building peer communities and sharing knowledge.
  • Identify and escalate potential product defects to improve Microsoft products.

Qualifications

Required: 3+ years technical support/consulting or a Bachelor's Degree in Computer Science or related field, plus 3+ years experience. Strong technical background in Defender for Endpoint and Defender AV on Windows is essential.

Preferred Skills

  • Experience with Defender for Endpoint and Defender AV on Linux and macOS.
  • Experience on the Linux platform.

Work Schedule & Requirements

This role offers flexible work arrangement with up to 50% remote work. Shift timings may vary based on business needs. Candidates must pass Microsoft Cloud Background Check and meet security screening standards.

Microsoft Culture

Microsoft fosters a culture of inclusion, respect, and accountability. The organization values growth, collaboration, and innovative problem-solving to empower every person and organization on the planet.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Defender for Endpoint
  • Consulting
  • Collaboration
  • Customer Success
  • Technical Proficiency
  • Research
  • Incident Investigation
  • Product Improvement
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to technical support and troubleshooting roles.
  • Research Microsoft: Understand their culture, mission, and innovations.
  • Highlight relevant skills: Emphasize experience with Defender products.
  • Prepare for interviews: Review technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review Defender for Endpoint documentation.
Practice troubleshooting Windows performance issues.
Study incident investigation methodologies.
Refresh Linux and macOS support knowledge.

Behavioral Questions

Describe a challenging support case resolved.
Explain team collaboration in crisis scenarios.
Detail communication under pressure.
Share learning from technical failures.

Frequently Asked Questions