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Technical Support Engineer SCIM Endpoint

Microsoft

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Microsoft's Customer Experience and Success (CE&S) organization is dedicated to empowering customers through exceptional service and support. In the role of Technical Support Engineer SCIM Endpoint, you will troubleshoot and resolve technical issues, collaborate across teams, and contribute to product improvements using advanced AI technology.

Responsibilities

  • Own, investigate and solve customer technical issues.
  • Collaborate within and across teams using troubleshooting tools.
  • Engage in building communities and sharing knowledge.
  • Identify product defects and escalate for improvements.

Qualifications

Candidates should have at least 3 years of technical support, technical consulting, or IT experience, or a Bachelor’s Degree in a relevant field with equivalent experience.

Required Technical Skills

  • Strong understanding of Defender for Endpoint and Defender AV on Windows.
  • Troubleshooting scanning, performance issues, and incident investigation.

Nice To Have

  • Experience with Defender for Endpoint and Defender AV on Linux and macOS.
  • Familiarity with Linux platform.

Additional Information

This role offers up to 50% remote work flexibility and requires shift-based availability. Security screening requirements, including the Microsoft Cloud Background Check, must be met.

Key skills/competency

  • Defender for Endpoint
  • Defender AV
  • Troubleshooting
  • Technical Support
  • Incident Investigation
  • Windows
  • Linux
  • macOS
  • Security Screening
  • Collaboration

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft's culture: Study their mission and recent news.
  • Customize your resume: Tailor skills to technical support.
  • Highlight troubleshooting experience: Emphasize Defender expertise.
  • Practice interview insights: Prepare for technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review Defender for Endpoint documentation.
Practice Windows troubleshooting scenarios.
Study incident investigation procedures.
Familiarize with Linux and macOS support.

Behavioral Questions

Describe a challenging support scenario.
Explain teamwork in problem resolution.
Discuss handling difficult customer issues.
Share experience with process improvements.