Technical Support Engineer - SCIM Endpoint
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Join Microsoft Customer Experience and Success (CE&S) and our CSS team where you will own, troubleshoot and solve customer technical issues using Microsoft products and services. Help accelerate AI transformation and drive customer success through technical expertise and collaboration.

Responsibilities

As a Technical Support Engineer - SCIM Endpoint, you will:

  • Investigate and resolve customer technical issues using advanced troubleshooting tools.
  • Collaborate across teams to share knowledge and improve readiness.
  • Participate in building communities and contribute to product/process improvements.
  • Escalate potential product defects to drive Microsoft product improvements.

Qualifications

Required qualifications include 3+ years of technical support, technical consulting, or IT experience, or a Bachelor’s in Computer Science, IT, or related field plus technical experience. Strong knowledge of Defender for Endpoint and Defender AV on Windows client/server is required along with troubleshooting scanning, performance issues, and handling alerts and incidents. Experience with Linux and macOS is a plus.

Working Conditions

This role offers flexibility with up to 50% remote work and varies based on business needs, with different shift rotations available. Candidates must also meet Microsoft and government security screening requirements.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Defender for Endpoint
  • Incident Investigation
  • Cross-Team Collaboration
  • Community Building
  • Linux Knowledge
  • Customer Engagement
  • Product Improvement
  • Security Screening
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor technical skills and experience to match Microsoft.
  • Highlight troubleshooting experience: Emphasize incident handling and resolution.
  • Research Microsoft: Understand their culture and customer focus.
  • Prepare for technical questions: Review Defender for Endpoint and AV details.

📝 Interview Preparation Advice

Technical Preparation

Review Defender for Endpoint documentation.
Practice troubleshooting in Windows environments.
Refresh Linux systems basics and command line.
Test incident analysis case studies.

Behavioral Questions

Describe a time you solved a critical issue.
Explain how you manage cross-team collaboration.
Discuss a scenario adapting under shift work.
Share how you handle high-pressure situations.

Frequently Asked Questions