Technical Support Engineer - SCIM Compliance
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

About the Role

Join Microsoft CE&S Customer Service & Support team as a Technical Support Engineer - SCIM Compliance. In this role, you will own, troubleshoot, and resolve technical issues, collaborating with cross-functional teams and using advanced troubleshooting tools.

Responsibilities

  • Response and Resolution: Own and investigate customer technical issues.
  • Readiness: Build peer communities and share your expertise.
  • Product/Process Improvement: Identify and escalate product defects for continuous improvement.

Qualifications

Minimum 3+ years of technical support, technical consulting or IT experience or a Bachelor's Degree in Computer Science or related field along with the experience.

Technical Skills: Proficiency in Microsoft 365 Compliance workloads including Sensitivity Labels, Retention policies, eDiscovery workflows, DLP configuration, Email Archiving flow, and PowerShell scripting. Familiarity with message traces, audit logs and Microsoft 365 Defender is required.

Preferred Skills: Experience with Graph API, Information Barriers, Insider Risk policies, and Microsoft certifications such as SC-400 and SC-200/SC-300.

Additional Information

This position offers flexibility with up to 100% remote work. Working shifts may vary based on operational demand. Candidates must meet Microsoft and governmental security screening requirements.

Key skills/competency

  • Technical Support
  • SCIM Compliance
  • Microsoft 365
  • PowerShell
  • eDiscovery
  • DLP
  • Audit Logs
  • Customer Success
  • Technical Troubleshooting
  • Security Screening
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight Microsoft 365 and support skills.
  • Emphasize technical expertise: Focus on PowerShell and compliance experience.
  • Prepare for technical interviews: Practice troubleshooting scenarios and customer support cases.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft 365 compliance documentation.
Practice PowerShell scripting commands.
Study eDiscovery and DLP configurations.
Brush up on troubleshooting and log analysis.

Behavioral Questions

Describe a challenging technical issue you resolved.
Explain a time you collaborated across teams.
Discuss how you manage shift flexibility.
Share an incident where feedback improved service.

Frequently Asked Questions