Technical Support Engineer SCIM Compliance
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @microsoft.com
Recommended after applying

Job Details

About the Role

The Technical Support Engineer SCIM Compliance at Microsoft is part of the Customer Experience and Success organization. This team is dedicated to empowering customers by delivering seamless technical support and leveraging Microsoft’s advanced AI technology to resolve issues quickly and securely.

Key Responsibilities

  • Own, investigate, and resolve customer technical issues.
  • Collaborate within and across teams using troubleshooting tools.
  • Engage in training and readiness to develop technical proficiency.
  • Identify product defects and escalate for improvements.

Required Qualifications & Technical Skills

Must have 3+ years technical support, consulting, or IT experience (or a Bachelor’s in Computer Science/IT with equivalent experience). Proficiency in Microsoft 365 Compliance workloads is essential, including working with Sensitivity Labels, Retention policies, eDiscovery workflows, DLP configuration, and PowerShell commands. Familiarity with message traces, audit logs, and tools such as Microsoft 365 Defender and the Security & Compliance Center is required.

Nice to Have

  • Graph API experience for compliance data access.
  • Experience with Information Barriers, Insider Risk policies, Communication Compliance and related certifications (SC-400, SC-200/SC-300).

Work Schedule & Additional Information

This role offers flexibility with up to 100% remote work and may require various shift rotations depending on business needs, along with security screening requirements such as the Microsoft Cloud Background Check.

Key skills/competency

  • Technical Support
  • Microsoft 365
  • Compliance
  • SCIM
  • PowerShell
  • Cloud
  • Troubleshooting
  • Customer Success
  • AI
  • Security
Apply without a personalized resume

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Understand their mission and values.
  • Tailor your resume: Highlight technical support and compliance skills.
  • Showcase certifications: Include Microsoft and relevant cybersecurity credentials.
  • Prepare for technical interviews: Practice PowerShell scripting and troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review PowerShell command functions.
Study Microsoft 365 compliance workflows.
Familiarize with audit log analysis.
Practice troubleshooting common support issues.

Behavioral Questions

Describe past team collaboration challenges.
Explain handling high-pressure support situations.
Discuss a time you learned new tech quickly.
Illustrate resolving customer conflicts effectively.

Frequently Asked Questions