Technical Support Engineer SCIM Compliance
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 10 hours ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers by delivering differentiated experiences, leveraging Microsoft’s products and services. As a Technical Support Engineer SCIM Compliance, you will troubleshoot and resolve customer technical issues, drive product/process improvements, and develop your technical and professional skills while working remotely.

Responsibilities

  • Own, investigate and solve customer technical issues.
  • Collaborate within and across teams using troubleshooting tools.
  • Contribute to community readiness by sharing know-how.
  • Identify product defects and escalate for improvements.

Qualifications

Minimum requirements include 3+ years of technical support, technical consulting, or IT experience (or a Bachelor's in a related field with equivalent experience) and strong familiarity with Microsoft 365 Compliance workloads. Proficiency in PowerShell, familiarity with audit logs and telemetry, and experience with Microsoft 365 Defender and Security & Compliance Center are required. Hands-on experience with Graph API and Microsoft certifications (such as SC-400) are a plus.

Work Schedule

This role requires flexibility with shift work, including various rotation schedules. Candidates must also pass specialized security screenings.

Key skills/competency

  • Microsoft 365 Compliance
  • PowerShell
  • Technical Troubleshooting
  • Customer Support
  • Problem Solving
  • Audit Logs
  • Collaboration
  • Technical Consulting
  • Shift Flexibility
  • Security Screening
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft's culture: Review their mission, values, and employee feedback.
  • Customize your resume: Highlight technical support and compliance skills.
  • Showcase practical experience: Emphasize PowerShell and Microsoft 365 expertise.
  • Prepare for technical interviews: Practice troubleshooting and case studies.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft 365 Compliance documentation.
Practice PowerShell scripting exercises.
Study telemetry and audit log analysis.
Test common troubleshooting scenarios.

Behavioral Questions

Describe a challenging support case handled.
Explain a time you collaborated remotely.
Discuss handling feedback under pressure.
Share experience with process improvement.

Frequently Asked Questions