Technical Support Engineer - SCIM Compliance
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 11 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @microsoft.com
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Job Details

Overview

Microsoft's Customer Service & Support (CSS) team invites you to join as a Technical Support Engineer - SCIM Compliance. In this role, you will own, troubleshoot, and solve customer technical issues while collaborating across teams to ensure seamless support experiences. This role offers a flexible work-from-home arrangement and the chance to accelerate your career growth using Microsoft’s advanced AI technology and comprehensive toolset.

Responsibilities

You will be responsible for:

  • Responding, investigating, and resolving customer technical issues.
  • Collaborating within and across teams using advanced troubleshooting tools.
  • Building peer communities to share knowledge and expertise.
  • Identifying product defects and escalating issues to improve Microsoft products.

Qualifications

The role requires a minimum of 3+ years technical support, technical consulting, or IT experience. A Bachelor’s degree in Computer Science, IT, or related field is acceptable with equivalent experience. Candidates must demonstrate:

  • Strong understanding of Microsoft 365 Compliance workloads including Sensitivity Labels, Retention policies, eDiscovery, and DLP troubleshooting.
  • Proficiency in PowerShell and familiarity with reading message traces, audit logs, and telemetry.
  • Experience supporting or using Microsoft 365 Defender, Security & Compliance Center.

Additional Skills (Nice to Have)

Hands-on experience with Graph API, Information Barriers, Insider Risk policies, Communication Compliance, or related Microsoft certifications.

Work Schedule & Compliance

This position offers shift flexibility depending on operational demand, with potential shifts including Monday to Friday or other rotations. All candidates must pass Microsoft Cloud Background Check and other required security screenings.

Key skills/competency

Microsoft 365 Compliance, PowerShell, Troubleshooting, Customer Support, Technical Consulting, eDiscovery, DLP, Audit Logs, Graph API, IT Support.

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Resume: Highlight technical support and compliance skills.
  • Research Microsoft: Understand their culture and AI initiatives.
  • Practice Troubleshooting: Prepare case studies on technical issues.
  • Align Experience: Emphasize Microsoft 365 and PowerShell expertise.

📝 Interview Preparation Advice

Technical Preparation

Practice PowerShell scripting exercises.
Review Microsoft 365 Compliance documentation.
Simulate troubleshooting customer issues.
Study audit logs and telemetry examples.

Behavioral Questions

Describe a challenging support case solved.
Explain teamwork in crisis situations.
Discuss handling feedback from peers.
Share experience with continuous improvement.

Frequently Asked Questions