Technical Support Engineer - SCCM
@ Microsoft

Sydney, New South Wales, Australia
A$120,000
On Site
Full Time
Posted 17 hours ago

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Job Details

About Microsoft and the Role

With over 45,000 employees worldwide, Microsoft’s Customer Experience and Success (CE&S) organization empowers customers by delivering exceptional product, consulting, and support services. As a Technical Support Engineer - SCCM, you will troubleshoot and solve customer technical issues leveraging Microsoft Configuration Manager and related tools.

Key Responsibilities

  • Own, investigate and resolve customer technical issues.
  • Collaborate within and across teams using advanced troubleshooting tools.
  • Participate in community knowledge sharing and continuous training.
  • Identify potential product defects and contribute to product improvements.

Qualifications and Core Skills

Bachelor's Degree in a related field coupled with at least 2 years of hands-on experience in cloud/infrastructure technologies is required. You should have proven customer-facing experience and technical project involvement. Key technical skills include:

  • Microsoft Configuration Manager (SCCM/MECM) expertise.
  • Experience with Microsoft Intune and Endpoint Manager administration.
  • Advanced troubleshooting skills, including task sequence creation and operating system, networking, and IIS concepts.
  • Proficiency with WSUS, Software Update Management, and SQL basics.

Additional Information

The role is based in Sydney, Australia and offers a flexible work arrangement with up to 50% remote work. Applicants with language skills in Korean, Japanese or Chinese/Mandarin are preferred. Australian Citizenship is also preferred, and candidates must pass security screenings including the Microsoft Cloud Background Check.

Key skills/competency

Microsoft, SCCM, MECM, troubleshooting, cloud, networking, SQL, Intune, support, customer

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight SCCM expertise and customer support skills.
  • Showcase relevant projects: Emphasize cloud and infrastructure experience.
  • Research Microsoft: Understand their mission, values, and culture.
  • Prepare technically: Revise troubleshooting and configuration management topics.

📝 Interview Preparation Advice

Technical Preparation

Review SCCM configuration and troubleshooting.
Practice task sequence creation and debugging.
Study Windows server and networking fundamentals.
Familiarize with SQL and update management.

Behavioral Questions

Describe a time you solved a technical issue.
Explain how you handle customer complaints effectively.
Discuss teamwork in high-pressure support environments.
Detail a situation where you learned from failure.

Frequently Asked Questions