Technical Support Engineer - SCCM
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

About the Role

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through differentiated experiences. The Technical Support Engineer - SCCM role within the Customer Service & Support (CSS) team involves owning, troubleshooting, and solving customer technical issues while leveraging Microsoft’s AI technology and cross-team collaboration.

Responsibilities

  • Response and Resolution: Own, investigate, and resolve customer technical issues.
  • Readiness: Build communities, share technical expertise, and participate in training.
  • Product/Process Improvement: Identify product defects and contribute to enhancements.

Qualifications

Bachelor's degree in Computer Science/IT or related field with 2+ years of relevant experience; 2+ years in customer-facing technical roles; proven skills in cloud/infrastructure technologies.

Core Skills MECM Include

  • Expertise in Microsoft Configuration Manager (current and previous versions) and Microsoft Intune.
  • Familiarity with Microsoft Endpoint Manager Administration, High Availability, and MECM Hierarchies.
  • Advanced troubleshooting, task sequence creation, WSUS, software update management, and co-management implementation.
  • Experience with Windows Server (2012 R2, 2016, 2019, 2022) and related tools like Netmon, Perfmon, and SQL Profiler.
  • Knowledge of Active Directory, security, networking (DNS, DHCP), and IIS configurations.

Additional Information

This role offers up to 50% remote work flexibility and is based in Sydney. Language skills in Korean, Japanese, or Chinese/Mandarin are preferred. Australian Citizenship is also preferred, and candidates must pass Microsoft Cloud Background Check screening. Microsoft is an equal opportunity employer.

Key skills/competency

MECM, SCCM, technical support, troubleshooting, Windows Server, networking, Active Directory, IIS, cloud, customer support

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Align skills with Microsoft requirements.
  • Prepare for technical interviews: Focus on MECM and troubleshooting.
  • Network on LinkedIn: Connect with current Microsoft employees.
  • Research Microsoft culture: Understand CE&S mission and values.

📝 Interview Preparation Advice

Technical Preparation

Review MECM and SCCM documentation.
Practice troubleshooting Windows Server issues.
Study task sequence and deployment procedures.
Refresh networking fundamentals and SQL basics.

Behavioral Questions

Describe a conflict resolution experience.
Explain collaboration in a challenging situation.
Discuss a time managing customer expectations.
Share an experience of effective problem-solving.

Frequently Asked Questions