Technical Support Engineer
Microsoft
Job Overview
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Job Description
Overview
Microsoft's Customer Experience and Success (CE&S) organization is dedicated to empowering customers by accelerating business value using Microsoft products, services, and AI technology. As a Technical Support Engineer, you will troubleshoot and resolve customer technical issues, collaborate across teams, and drive product improvements. Join a culture that values respect, integrity, and accountability, while enabling customers to achieve more.
Responsibilities
Response and Resolution: Own, investigate, and solve customer technical issues using troubleshooting tools and practices.
Readiness: Build communities, share knowledge, and enhance your technical proficiency through training.
Product/Process Improvement: Identify potential product defects and escalate findings to contribute to Microsoft product improvements.
Qualifications
Required experience includes a Bachelor's Degree in Computer Science, Information Technology, or related field with 1+ years of technical support or equivalent experience, or 3+ years of hands-on experience in technical support and consulting. Proficiency in Microsoft Azure, OS internals, virtualization (Hyper-V, VMWare), networking concepts (TCP, IP, NAT, DNS) and relevant troubleshooting tools is essential. The role requires fluency in English and successful completion of Microsoft Cloud Background Check.
Key skills/competency
- Technical Support
- Troubleshooting
- Azure
- Virtualization
- Networking
- Customer Service
- Diagnostics
- Consulting
- Collaboration
- Product Improvement
How to Get Hired at Microsoft
- Customize your resume: Tailor it to reflect technical support skills.
- Highlight Azure expertise: Emphasize relevant Microsoft Azure experience.
- Demonstrate troubleshooting: Showcase problem-solving and diagnostic skills.
- Prepare for technical interviews: Review virtualization, networking, and OS internals.
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