Technical Support Engineer Office Copilot
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 11 hours ago

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Job Details

About the Role

The Technical Support Engineer Office Copilot at Microsoft will own, troubleshoot and resolve complex customer technical issues. This role is part of the Customer Service & Support team within the CE&S organization, focused on delivering customer success through seamless support experiences.

Responsibilities

You will:

  • Investigate and resolve complex technical issues.
  • Collaborate internally and externally as an advisor.
  • Lead readiness programs, mentoring and technical coaching.
  • Engage with Engineering and Supportability teams on product improvements.

Qualifications

Required qualifications include a Bachelor's in Computer Science, IT or related field with at least 3 years of related experience, or equivalent experience with 5+ years. Candidates need strong customer service, communication, problem-solving, and teamwork skills. Technical expertise with MS Office applications, client/server networking fundamentals, and debugging is essential, along with a willingness to learn Copilot Technology.

Additional Information

This role requires shift flexibility to support customers in the New Zealand time zone, with varying rotation schedules. Australian citizenship verification is required for legal compliance. Successful candidates must pass Microsoft security screenings.

Key skills/competency

  • Technical Support
  • Customer Success
  • Troubleshooting
  • Incident Management
  • Microsoft Office
  • Networking
  • Debugging
  • Coaching
  • Collaboration
  • Copilot Technology
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Study their mission, values, and news.
  • Tailor your resume: Highlight technical support and troubleshooting skills.
  • Prepare for interviews: Practice problem-solving and teamwork examples.
  • Showcase relevant experience: Emphasize IT, consulting, or support roles.

📝 Interview Preparation Advice

Technical Preparation

Review MS Office troubleshooting techniques.
Practice incident management tool usage.
Study basic networking and debugging methods.
Learn fundamentals of Copilot technology.

Behavioral Questions

Describe a challenging team project.
Explain a time you solved technical issues.
Discuss adapting to changing shifts.
Share customer service experience details.

Frequently Asked Questions