Technical Support Engineer Messaging Protection
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value. The Technical Support Engineer Messaging Protection role within Customer Service & Support (CSS) is designed for individuals passionate about delivering customer success by troubleshooting and resolving technical issues, especially in email threat protection.

Responsibilities

The role involves:

  • Owning, investigating, and resolving customer technical issues using advanced troubleshooting tools.
  • Participating in knowledge sharing and community building through training and readiness initiatives.
  • Identifying product defects and escalating issues to contribute to product improvements.

Qualifications

Required qualifications include a Bachelor's degree in Computer Science, IT or related field with either 1+ years of experience in technical support or 3+ years directly in technical roles, or equivalent experience. A CyberDefender Mindset is essential.

Preferred qualifications include Chinese proficiency, industry certifications (CISSP, Comptia Security+, etc.), and comprehensive experience with messaging protection, including Exchange or Office 365 and familiarity with Microsoft Defender for Office 365 features.

Work Arrangement

This role offers flexibility with up to 100% work from home.

Key skills/competency

  • Technical Support
  • Messaging Protection
  • Cybersecurity
  • Office 365
  • Troubleshooting
  • Customer Success
  • Collaboration
  • Problem-solving
  • Communication
  • Technical Proficiency
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience in technical support and messaging protection.
  • Highlight cybersecurity skills: Emphasize troubleshooting and Office 365 support experience.
  • Use clear examples: Detail problem-solving and customer collaboration stories.
  • Research Microsoft: Understand their mission and recent innovations.
  • Prepare for behavioral questions: Focus on customer success scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Office 365 email security guidelines.
Study Microsoft Defender for Office 365 features.
Practice troubleshooting message headers and logs.
Analyze case studies of phishing and malware incidents.

Behavioral Questions

Describe a tough customer issue solved.
Explain a conflict resolution with a colleague.
Discuss managing multiple priorities under pressure.
Share examples of proactive problem-solving.

Frequently Asked Questions