Technical Support Engineer Messaging Protection
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to accelerate business value through exceptional customer experiences. Join the Customer Service & Support (CSS) team as a Technical Support Engineer Messaging Protection to own, troubleshoot, and resolve customer technical issues using cutting-edge Microsoft AI technology.

Responsibilities

This role involves:

  • Response and Resolution: Investigate and solve customer technical issues using troubleshooting tools.
  • Readiness: Build communities, share knowledge, and enhance technical proficiency through training.
  • Product/Process Improvement: Identify product defects and escalate to drive Microsoft product improvements.

Qualifications

Required Qualifications: Bachelor's degree in Computer Science, IT or related field and 1+ years of technical support or equivalent experience, or 3+ years of technical support experience.

Additional Attributes: CyberDefender Mindset, proactive and collaborative approach.

Preferred Qualifications: Chinese proficiency, cybersecurity certifications (CISSP, Comptia Security+, etc.), customer service training, experience with enterprise-level premier customers, and strong knowledge in messaging protection including Exchange Online and Microsoft Defender for Office 365.

Work Arrangement

This role offers flexible remote work (up to 100% from home) while meeting Microsoft and customer security screening requirements.

Key skills/competency

Technical Support, Troubleshooting, Cybersecurity, Messaging Protection, Exchange Online, Microsoft Defender, Customer Service, Problem Solving, Collaboration, AI Technology

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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Explore mission, values, news, and employee reviews.
  • Tailor resume: Highlight technical support and cybersecurity skills.
  • Customize application: Match experience with messaging protection requirements.
  • Practice interviews: Prepare for technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting techniques for email security.
Study Exchange Online and Microsoft Defender features.
Practice interpreting message headers for spam analysis.
Familiarize with cybersecurity screening processes.

Behavioral Questions

Explain a challenging technical customer issue.
Describe collaboration in cross-team problem solving.
Share an experience of proactive issue resolution.
Discuss adapting to rapidly changing technical challenges.

Frequently Asked Questions