Technical Support Engineer
@ Microsoft

Hybrid
$169,800
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @microsoft.com
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Job Details

About Microsoft and the Role

With over 45,000 employees worldwide, Microsoft’s Customer Experience and Success (CE&S) drives business value by delivering differentiated customer experiences. As part of the Customer Service & Support (CSS) team, the Technical Support Engineer role is designed for individuals passionate about customer success. You will own, troubleshoot, and resolve complex technical issues, growing your expertise and honing problem-solving skills.

Responsibilities

Business Integration: Implement strategic business decisions, influencing teams and partners to increase market share.

Product/Process Improvement: Develop automation techniques, diagnostic tools and provide feedback for product enhancements. Participate in case triage meetings, share insights and collaborate with engineering teams to resolve bugs and product issues.

Readiness: Lead readiness programs, mentor peers, create content, and build expert competence in support topics.

Response and Resolution: Advise customers on complex cases, create technical articles, perform product troubleshooting and collaborate across teams to resolve issues.

Qualifications

A Bachelor's Degree in Computer Science, IT, or related field with 3+ years technical support experience; or 5+ years experience otherwise. Must meet Microsoft and government security screening requirements. Additional qualifications include certifications, basic networking, REGEX understanding, PowerShell skills, and willingness for 24x7 on-call rotation.

Additional Information

This role offers opportunities for career growth, collaboration with leading experts, and exposure to cutting-edge AI technologies. Salary ranges vary by location, with specific ranges mentioned for SF Bay and NYC metro areas.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Success
  • Automation
  • Product Expertise
  • Scripting
  • Networking
  • Mentorship
  • Diagnostics
  • Collaboration
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to Microsoft technical support.
  • Research Microsoft: Understand their culture and recent innovations.
  • Prepare technical examples: Highlight troubleshooting and automation experience.
  • Practice behavioral Q&A: Focus on customer success stories.

📝 Interview Preparation Advice

Technical Preparation

Review technical support case studies.
Practice diagnostic and troubleshooting exercises.
Brush up on PowerShell scripting basics.
Study network protocols and automation tools.

Behavioral Questions

Explain a time you solved a complex issue.
Describe your approach to teamwork and mentorship.
Discuss handling stress during on-call shifts.
Share examples of customer success experiences.

Frequently Asked Questions