Technical Support Engineer Intune
@ Microsoft

Sydney, New South Wales, Australia
A$120,000
On Site
Full Time
Posted 12 hours ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to deliver exceptional customer success by leveraging cutting-edge Microsoft technologies. As a Technical Support Engineer Intune within the Customer Service & Support (CSS) team, you will own, troubleshoot, and resolve customer technical issues while collaborating across teams and using advanced diagnostic tools.

Responsibilities

  • Investigate and resolve Intune related technical issues.
  • Collaborate with internal teams to enhance product performance.
  • Share technical insights and develop readiness through training.
  • Identify and escalate product defects to drive improvements.

Qualifications

A bachelor's degree in Computer Science, IT, Engineering, Business or a related field plus 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, or similar areas; or equivalent experience. Candidates must also have 2+ years in a customer-facing role and technical project experience.

Core Skills

  • Expertise in Microsoft Intune and Microsoft Entra ID
  • Experience with Azure, Office 365, and Windows Autopilot
  • Strong troubleshooting skills across Windows, iOS, Android, and MacOS environments
  • Knowledge in networking protocols including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
  • Proficiency in mobile device management solutions
  • Familiarity with System Center Configuration Manager

Additional Details

This role is flexible, offering up to 50% remote work. Australian Citizenship and language skills in Korean, Japanese, or Chinese/Mandarin are preferred. The role is based in Sydney and requires passing Microsoft security screenings.

Key skills/competency

  • Intune
  • Technical Troubleshooting
  • Customer Support
  • Cloud Technologies
  • Windows Autopilot
  • Networking
  • Mobile Device Management
  • Collaboration
  • Security Screening
  • Problem-solving
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Understand mission, values, and recent news.
  • Customize your resume: Highlight technical support and cloud skills.
  • Emphasize customer success: Showcase problem-solving in tech roles.
  • Prepare for interviews: Review Intune, Azure, and networking concepts.

📝 Interview Preparation Advice

Technical Preparation

Review Intune configuration and troubleshooting guides.
Practice network protocol fundamentals and diagnostics.
Update skills on Azure and cloud services.
Study Windows Autopilot and device management techniques.

Behavioral Questions

Describe a challenging customer issue and resolution.
Explain teamwork in cross-department troubleshooting.
Discuss handling high-pressure support situations.
Share an experience of rapid problem-solving.

Frequently Asked Questions