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Technical Support Engineer Intune

Microsoft

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers and accelerate business value through innovative support and AI transformation. As a Technical Support Engineer Intune, you will own, troubleshoot, and solve customer technical issues while collaborating across teams.

Responsibilities

  • Response and Resolution: Own and resolve customer technical issues using advanced troubleshooting tools.
  • Readiness: Build communities, share technical knowledge, and participate in training.
  • Product/Process Improvement: Identify product defects and contribute to product enhancements.

Qualifications

  • Bachelor's degree in Computer Science, IT, Engineering or a related field with 4+ years of experience in cloud/infrastructure technologies, IT support, systems administration, network operations, software support, or equivalent experience.
  • 2+ years experience in a customer-facing role and working on technical projects.

Core Skills - Intune

  • Knowledge of Microsoft Intune, Microsoft Entra ID, Azure, and Office 365.
  • Expertise in troubleshooting Windows, iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
  • Experience with Windows Autopilot, Win32 Packaging via Intune, and advanced troubleshooting.
  • Proficiency in operating systems including Windows 10/11, iOS, Android, MacOS and supporting remote support tools like Microsoft Teams and Quick Assist.
  • Familiarity with networking protocols such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi along with Active Directory and OS internals.

Additional Information

The role is based in Sydney and offers a flexible work arrangement allowing up to 50% remote work. Language skills in Korean, Japanese or Chinese/Mandarin are preferred. Australian Citizenship is also preferred. Candidates must meet Microsoft and/or government security screening requirements.

Key skills/competency

  • Technical Support
  • Microsoft Intune
  • Troubleshooting
  • Cloud Technologies
  • Customer Service
  • Remote Support
  • Windows Autopilot
  • Networking
  • System Administration
  • Collaboration

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your skills to match Microsoft requirements.
  • Highlight Experience: Emphasize cloud and customer support proficiency.
  • Research Microsoft: Understand company culture and recent projects.
  • Prepare Examples: Share specific troubleshooting and tech project success.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Intune documentation and release notes.
Practice troubleshooting Windows, iOS, and Android issues.
Familiarize with cloud platforms like Azure and Office 365.
Study network protocols, system admin, and remote tools.

Behavioral Questions

Describe a time you solved a complex issue.
Explain how you manage stress under pressure.
Discuss teamwork and collaboration in problem-solving.
Share an experience of customer communication excellence.