Technical Support Engineer Intune
@ Microsoft

Sydney, New South Wales, Australia
$120,000
On Site
Full Time
Posted 22 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is seeking a Technical Support Engineer Intune to own, troubleshoot and solve customer technical issues, ensuring seamless support and customer success. This role offers the opportunity to accelerate career growth, upgrade technical proficiency, and work collaboratively across teams.

Responsibilities

  • Own, investigate and resolve technical issues using troubleshooting tools.
  • Collaborate across teams and share knowledge through community building.
  • Participate in training and readiness to build technical skills.
  • Identify product defects and contribute to process improvements.

Qualifications

Required qualifications include a Bachelor's Degree in Computer Science, IT, Engineering or related field and 4+ years experience in cloud/infrastructure technologies or equivalent experience. Additionally, candidates need at least 2 years in a customer-facing role and technical project involvement.

Core Skills - Intune

  • Expertise with Microsoft Intune, Microsoft Entra ID, Azure, and Office 365.
  • Troubleshooting issues with Windows, iOS, Android enrollments and policy deployment.
  • Experience with Windows Autopilot, Win32 Packaging, and advanced troubleshooting.
  • Knowledge in Windows updates, Active Directory, and OS Internals.
  • Familiarity with networking protocols (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
  • Experience with Mobile Device Management and remote support tools.

Additional Requirements

Australian Citizenship is preferred and the role is based in Sydney. Language skills in Korean, Japanese, or Chinese/Mandarin are also preferred. Candidates must pass Microsoft Cloud Background Check and meet security screening requirements.

Key Skills/Competency

  • Intune
  • Troubleshooting
  • Cloud
  • Customer Support
  • Windows
  • Azure
  • Active Directory
  • Networking
  • Remote Support
  • Collaboration
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Highlight your Intune and troubleshooting skills.
  • Research Microsoft's culture: Study their mission, values, and recent innovations.
  • Prepare technical examples: Detail projects in cloud and device management.
  • Practice customer scenarios: Demonstrate problem-solving and support experiences.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Intune features.
Practice Windows and mobile troubleshooting.
Brush up on networking fundamentals.
Study cloud configuration tools.

Behavioral Questions

Describe a time you solved a difficult issue.
Explain teamwork in overcoming technical challenges.
Discuss handling customer complaints effectively.
Show adaptability under pressure.

Frequently Asked Questions