What technical skills are essential for a Technical Support Engineer at Microsoft?

Candidates should have practical experience with MECM/SCCM, Windows Server troubleshooting, and network protocols, along with hands-on experience in customer support environments.

How important is customer interaction for this Technical Support Engineer role?

Customer interaction is core to this role; the position requires effective communication and a proactive approach to solving technical issues, ensuring customer satisfaction.

Are language skills beneficial for the Technical Support Engineer position at Microsoft?

Yes, proficiency in Korean, Japanese, or Chinese/Mandarin is preferred, enhancing the ability to support diverse customers in global markets.

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Technical Support Engineer

Microsoft

Sydney, New South Wales, AustraliaOn Site

Original Job Summary

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers worldwide. As a Technical Support Engineer, you will own, troubleshoot, and resolve technical issues using Microsoft MECM/SCCM and related technologies. This position is part of the Customer Service & Support (CSS) team, focused on delivering a seamless support experience while accelerating AI transformation.

Responsibilities

The role involves the following key responsibilities:

Own, investigate, and resolve customer technical issues using advanced troubleshooting tools.
Participate in building communities and share technical expertise across teams.
Develop proficiency through training and technical readiness initiatives.
Identify product defects and escalate issues for product improvement.

Qualifications & Core Skills

The ideal candidate will have:

A Bachelor's Degree in Computer Science, IT, Engineering, Business, or a related field.
At least 2+ years of experience with cloud/infrastructure technologies and technical projects.
Hands-on experience with Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune.
In-depth knowledge in WSUS, OSD task sequencing, application deployment, and Windows Server troubleshooting.
Experience in customer-facing roles and strong communication skills.
Language skills in Korean, Japanese or Chinese/Mandarin are preferred.
Australian Citizenship is preferred, with the role based in Sydney.

Work Arrangement

This role offers flexibility with up to 50% remote work.

Key Skills/Competency

Technical Support
SCCM
MECM
Troubleshooting
Windows Server
Networking
Cloud
Customer Service
Active Directory
SQL

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

Customize your resume: Highlight your MECM/SCCM expertise and troubleshooting experience.
Align with Microsoft values: Emphasize collaboration and customer success roles.
Research Microsoft: Understand CE&S and CSS missions and achievements.
Prepare for technical interviews: Review Windows Server, networking, and SQL basics.

📝 Interview Preparation Advice

Technical Preparation

Review MECM and SCCM documentation thoroughly.

Practice advanced Windows Server troubleshooting techniques.

Refresh networking fundamentals including DNS and DHCP.

Study SQL basics and monitoring tool usage.

Behavioral Questions

Describe a customer issue you solved successfully.

Explain collaborative problem-solving in teams.

Share experiences handling high-pressure support cases.

Discuss adapting quickly during technical challenges.

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