Sr. Technical Support Engineer SCIM Compliance
@ Microsoft

Sydney, New South Wales, Australia
$130,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through differentiated experiences leveraging Microsoft products and services. The Customer Service & Support (CSS) team, powered by Microsoft AI technology, focuses on building trust and delivering seamless support for enterprise customers.

Role Description

As a Sr. Technical Support Engineer SCIM Compliance, you will own, troubleshoot and solve customer technical issues. This role offers the opportunity to accelerate career growth, enhance problem-solving, collaboration, research skills, and develop technical proficiency.

Responsibilities

  • Response and Resolution: Own and resolve technical issues using troubleshooting tools.
  • Readiness: Participate in community building and continuous learning for technical growth.
  • Product/Process Improvement: Identify product defects and escalate to contribute to product enhancements.

Qualifications

Required: Bachelor’s degree in Computer Science, IT, or related field with 3+ years of technical support or equivalent experience OR 5+ years experience.

Preferred: Chinese proficiency and various cybersecurity and customer service certifications. Experience in supporting enterprise-level premier customers is a plus.

Compliance & Tools

Requires working knowledge of Purview Compliance, Exchange Online, and Office 365. Candidates must pass Microsoft Cloud Background Check upon hire and biannually thereafter.

Work Arrangement

This role offers the flexibility to work up to 100% from home.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Success
  • Compliance
  • SCIM
  • Cybersecurity
  • Enterprise Support
  • Collaboration
  • Problem Solving
  • Microsoft Technologies
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Understand mission, values, and recent news.
  • Customize your resume: Tailor experience to technical support needs.
  • Highlight cybersecurity skills: Emphasize compliance and troubleshooting expertise.
  • Prepare examples: Use past technical support successes in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review Purview Compliance features and documentation.
Study Exchange Online and Office 365 integration.
Practice troubleshooting common technical issues.
Refresh cybersecurity and compliance certifications.

Behavioral Questions

Describe a challenging technical support scenario.
Explain your approach to teamwork and collaboration.
Detail a time you improved a troubleshooting process.
Discuss how you manage customer expectations effectively.

Frequently Asked Questions