Sr. Technical Support Engineer Messaging Protec...
@ Microsoft

Sydney, New South Wales, Australia
$130,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers and accelerate AI transformation worldwide. The Customer Service & Support (CSS) team is looking for a Technical Support Engineer with a passion for delivering customer success. In this role, you will own, troubleshoot, and solve customer technical issues while collaborating across teams and leveraging advanced troubleshooting tools and practices.

Responsibilities

  • Investigate and resolve customer technical issues.
  • Collaborate within and across teams to share knowledge.
  • Build technical proficiency through training and readiness.
  • Identify and escalate product defects contributing to improvements.

Qualifications

Required: Bachelor’s degree in Computer Science, IT or related field with either 3+ years of relevant experience or 5+ years of experience in technical support, consulting, or IT. A CyberDefender Mindset is essential.

Preferred credentials include proficiency in Chinese, industry certifications (CISSP, Security+, etc.), customer service training, and experience with enterprise support for premier customers.

Practical knowledge in Messaging Protection is required, including experience with FP/RN, phishing, antimalware, Exchange/Office 365, and Microsoft Defender for Office 365 features.

Work Schedule & Security

This role offers flexible work arrangements with up to 100% remote work. Shifts vary based on business needs. Candidates must also meet Microsoft and government security screening requirements including the Microsoft Cloud Background Check.

Key skills/competency

  • Technical Support
  • Customer Success
  • Messaging Protection
  • Cybersecurity
  • Office 365
  • Exchange
  • Problem Solving
  • Collaboration
  • Technical Proficiency
  • AI Technology
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Resume: Tailor for technical support roles at Microsoft.
  • Highlight Certifications: Emphasize cybersecurity and Office 365 skills.
  • Showcase Problem Solving: Detail past troubleshooting experiences.
  • Research Microsoft Culture: Review CE&S values on LinkedIn and Glassdoor.

📝 Interview Preparation Advice

Technical Preparation

Brush up on Exchange and Office 365.
Review Office 365 security configurations.
Practice troubleshooting messaging systems.
Study phishing and anti-malware detection.

Behavioral Questions

Describe a challenging support experience.
Explain a successful team collaboration.
Detail handling high-pressure issues.
Discuss conflict resolution with customers.

Frequently Asked Questions