Sr. Technical Support Engineer Messaging Protec...
@ Microsoft

Sydney, New South Wales, Australia
$130,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @microsoft.com
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Job Details

About the Role

Join Microsoft Customer Service & Support team (CSS) as a Sr. Technical Support Engineer Messaging Protection-MDO. You will own, troubleshoot, and resolve customer technical issues while collaborating with peers to enhance product service and customer experience.

Responsibilities

  • Investigate and resolve customer technical issues.
  • Collaborate across teams using troubleshooting tools.
  • Build communities and share technical knowledge.
  • Identify product defects and escalate appropriately.

Qualifications

Required: Bachelor’s degree in Computer Science, IT or related field with 3+ years experience, or 5+ years experience. Proactive CyberDefender Mindset is essential.

Preferred: Certification such as CISSP, Security+ and experience with enterprise level support, messaging protection technologies, Exchange, Office 365 and Microsoft Defender for Office 365 features.

Work Schedule & Additional Requirements

Flexible shift rotations are expected and this role supports working up to 100% from home. Security screenings including the Microsoft Cloud Background Check are required.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Messaging Protection
  • Exchange
  • Office 365
  • Security Certification
  • Collaboration
  • Cybersecurity
  • Product Improvement
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your technical support experience.
  • Highlight certifications: Emphasize CISSP or Security+ credentials.
  • Research Microsoft: Understand culture and CE&S organization.
  • Showcase troubleshooting skills: Provide case studies and results.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting case studies.
Study messaging protection protocols.
Practice email header analysis.
Refresh Exchange and Office 365 skills.

Behavioral Questions

Describe handling complex customer issues.
Explain teamwork in troubleshooting challenges.
Share examples of proactive problem-solving.
Discuss managing shift rotations.

Frequently Asked Questions