Sr. Technical Support Engineer Messaging Protec... @ Microsoft
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Job Details
About the Role
Join Microsoft Customer Service & Support team (CSS) as a Sr. Technical Support Engineer Messaging Protection-MDO. You will own, troubleshoot, and resolve customer technical issues while collaborating with peers to enhance product service and customer experience.
Responsibilities
- Investigate and resolve customer technical issues.
- Collaborate across teams using troubleshooting tools.
- Build communities and share technical knowledge.
- Identify product defects and escalate appropriately.
Qualifications
Required: Bachelor’s degree in Computer Science, IT or related field with 3+ years experience, or 5+ years experience. Proactive CyberDefender Mindset is essential.
Preferred: Certification such as CISSP, Security+ and experience with enterprise level support, messaging protection technologies, Exchange, Office 365 and Microsoft Defender for Office 365 features.
Work Schedule & Additional Requirements
Flexible shift rotations are expected and this role supports working up to 100% from home. Security screenings including the Microsoft Cloud Background Check are required.
Key skills/competency
- Technical Support
- Troubleshooting
- Customer Service
- Messaging Protection
- Exchange
- Office 365
- Security Certification
- Collaboration
- Cybersecurity
- Product Improvement
How to Get Hired at Microsoft
🎯 Tips for Getting Hired
- Customize your resume: Tailor your technical support experience.
- Highlight certifications: Emphasize CISSP or Security+ credentials.
- Research Microsoft: Understand culture and CE&S organization.
- Showcase troubleshooting skills: Provide case studies and results.