4 days ago
Senior Technical Support Engineer, Identity Management
Microsoft
On Site
Full Time
$150,000
Sydney, New South Wales, Australia
Job Overview
Job TitleSenior Technical Support Engineer, Identity Management
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationSydney, New South Wales, Australia
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Job Description
Senior Technical Support Engineer, Identity Management at Microsoft
With a global presence and a mission to empower everyone to achieve more, Microsoft's Customer Experience and Success (CE&S) organization is at the forefront of delivering exceptional customer experiences. The Customer Service & Support (CSS) team, powered by Microsoft's advanced AI technology, is dedicated to building trust and confidence by providing seamless, quick, and secure support. Join the CSS team as a Senior Technical Support Engineer, Identity Management to accelerate your career, hone your problem-solving skills, and deepen your technical expertise in a dynamic environment.
Responsibilities
- Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as a trusted advisor, collaborating across teams and utilizing advanced troubleshooting tools and practices.
- Readiness: Lead in community building with peers, sharing knowledge through readiness programs, technical coaching, and mentoring. Continuously deepen technical and professional proficiency to tackle complex customer challenges.
- Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to identify potential product defects, contribute to automation techniques, and develop diagnostic tools to enhance Microsoft products.
Qualifications
Required Qualifications:
- 5+ years of experience in designing, implementing, and supporting solutions within complex enterprise environments.
- 5+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies:
- Identity Synchronization Technologies
- Authentication and Authorization Management
- Enterprise-level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc.)
- Identity Management
- Federation
- Security Management
- B2B, B2C
- Role-based access control, Permissions management
- MFA
- Fluent in English (reading, writing, and speaking). Proficiency test results (e.g., TOEFL, TOEIC, Cambridge English Exams) are a plus if English is not a native language.
Preferred Qualifications:
- 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin, or operations, or equivalent education in technologies such as:
- Azure Active Directory
- Identity Synchronization Technologies (Dirsync, AAD Connect, FIM, etc.)
- Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING, etc.)
- Identity and Access Management
- Office 365 Identity Management
- Cloud Domain Management
- Cloud User Management and configuration
- Flexibility to adapt working hours to business needs, including weekends and participation in on-call rotations.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Key skills/competency
- Identity Management
- Azure Active Directory
- Authentication
- Authorization
- Enterprise Protocols
- Federation
- Security Management
- Troubleshooting
- Customer Support
- Technical Coaching
How to Get Hired at Microsoft
- Research Microsoft's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Identity Management: Highlight your 5+ years of experience in enterprise identity solutions, Azure AD, and related protocols.
- Showcase problem-solving skills: Prepare to discuss complex technical issues you've owned and resolved, emphasizing collaboration and customer impact.
- Demonstrate technical depth: Be ready to discuss Identity Synchronization, Authentication/Authorization, Kerberos, SAML, and MFA during interviews for the Senior Technical Support Engineer, Identity Management role.
- Network effectively: Connect with current Microsoft employees, especially those in CE&S or CSS, on LinkedIn for insights and potential referrals.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the key technical areas for a Senior Technical Support Engineer, Identity Management at Microsoft?
02What kind of customer issues will I be solving in this Microsoft role?
03Does the Senior Technical Support Engineer, Identity Management role at Microsoft require on-call rotation?
04How can I demonstrate readiness and leadership for this Microsoft position?
05What is the significance of the Microsoft Cloud Background Check for this role?
06What specific Identity Synchronization Technologies are relevant for this role at Microsoft?
07How does this role contribute to Microsoft product improvement?
08What level of English proficiency is expected for this Senior Technical Support Engineer, Identity Management position?
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