Senior Technical Support Engineer - Azure
@ Microsoft

Sydney, New South Wales, Australia
$150,000
On Site
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers through differentiated digital and human experiences. Within CE&S, the Customer Service & Support (CSS) team leverages advanced AI technologies and industry expertise to resolve complex technical issues and drive customer success for Azure components.

Role Summary

As a Senior Technical Support Engineer - Azure, you will own, troubleshoot, and resolve complex customer issues. You will act as an advisor, collaborate with cross-functional teams, and mentor peers. Your work involves owning customer events, improving products, and ensuring the best practices in support and technical readiness.

Key Responsibilities

  • Own and resolve complex customer technical issues.
  • Collaborate across teams to implement troubleshooting practices.
  • Deliver technical coaching and mentor delivery peers.
  • Engage with engineering teams to improve products.
  • Provide advanced support to technical audiences.

Qualifications

A bachelor's degree in Computer Science, IT, or related field with 3+ years technical experience or 5+ years experience in technical support or consulting. Fluency in English is required. Relevant Microsoft Technology Certifications and cloud technology expertise (Azure, virtualization, on-prem) are essential.

Work Arrangement

This role is flexible with up to 50% work from home, offering a hybrid work setup.

Key Skills/Competency

  • Technical Support
  • Azure
  • Troubleshooting
  • Customer Success
  • Cloud Technologies
  • Collaboration
  • Technical Coaching
  • Automation
  • Diagnostics
  • Problem Solving
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Tailor details to Microsoft requirements.
  • Highlight Azure expertise: Emphasize cloud and troubleshooting skills.
  • Showcase certifications: List relevant Microsoft certifications.
  • Prepare examples: Share past complex support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Study Azure documentation.
Review past technical troubleshooting cases.
Practice virtualization administration basics.
Update relevant Microsoft certifications.

Behavioral Questions

Describe a complex support case example.
Explain teamwork under high-pressure situations.
Illustrate mentoring and coaching experiences.
Demonstrate handling of customer escalation challenges.

Frequently Asked Questions