Senior Technical Support Engineer - Azure
@ Microsoft

Sydney, New South Wales, Australia
$150,000
On Site
Full Time
Posted 10 hours ago

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Job Details

About the Role

Join Microsoft Customer Experience and Success (CE&S) and work in the Customer Service & Support (CSS) team as a Senior Technical Support Engineer - Azure. In this role, you will own, troubleshoot, and resolve complex technical issues for customers using Azure services.

Responsibilities

  • Investigate and resolve complex customer technical issues.
  • Advise customers while collaborating with internal teams.
  • Build communities and share knowledge through training and mentoring.
  • Engage with Engineering teams for product and process improvements.
  • Serve as the final escalation point for advanced technical issues.
  • Provide best practice recommendations for Azure resources.

Qualifications

Minimum qualifications include a Bachelor's in Computer Science, Information Technology or related field plus relevant experience, or equivalent experience with 5+ years in customer facing technical support roles. Fluency in English and relevant Microsoft Technology Certifications are required. Solid experience with Azure Cloud, On-Prem technologies, virtualization, and Microsoft server products is expected.

Work Arrangement & Culture

This role offers flexibility with up to 50% remote work. Microsoft values respect, integrity, accountability, and inclusivity in a collaborative environment that empowers employees to achieve more.

Key skills/competency

  • Azure
  • Technical Support
  • Troubleshooting
  • Customer Success
  • Collaboration
  • Mentoring
  • Process Improvement
  • Virtualization
  • Diagnostic Tools
  • Technical Consulting
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your experience to Azure support.
  • Highlight Certifications: Emphasize Microsoft Technology certifications.
  • Showcase Problem-Solving: Detail complex issue resolution skills.
  • Research Microsoft: Understand their culture and customer focus.
  • Prepare for Interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review Azure troubleshooting guides.
Study Microsoft Cloud documentation.
Practice virtualization and network concepts.
Revisit diagnostic tool usage.

Behavioral Questions

Describe a complex client issue scenario.
Explain a time you collaborated cross-functionally.
Talk about mentoring peers in tough situations.
Share how you handle escalated customer conflicts.

Frequently Asked Questions