Senior Technical Support Engineer - Azure @ Microsoft
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Job Details
About the Role
Microsoft's Customer Experience and Success (CE&S) organization is on a mission to empower customers and accelerate business value through innovative customer experiences. As a Senior Technical Support Engineer - Azure, you will own, troubleshoot, and resolve complex technical issues for Azure customers while guiding them with expert advice.
Key Responsibilities
- Respond and resolve intricate customer technical issues using advanced troubleshooting tools.
- Lead technical coaching, mentoring, and readiness programs within the team.
- Collaborate with Microsoft Engineering and Supportability teams to investigate product defects and drive improvements.
- Act as the final escalation point for complex issues, supporting diverse technical audiences.
- Advise on best practices to enhance customer confidence in the Azure platform.
Qualifications
Candidates must have a Bachelor's Degree in Computer Science, Information Technology or related field plus relevant technical support experience, OR equivalent work experience. Proficiency in English, strong troubleshooting skills, Microsoft Technology Certifications, and hands-on experience with Azure and related technologies are required.
Work Arrangement
This role offers flexibility with the ability to work up to 50% from home.
Key skills/competency
- Azure
- Technical Support
- Troubleshooting
- Escalation
- Coaching
- Mentoring
- Cloud
- Automation
- Collaboration
- Customer Success
How to Get Hired at Microsoft
🎯 Tips for Getting Hired
- Customize your resume: Highlight Azure and technical support skills.
- Research Microsoft: Study company culture and CE&S initiatives.
- Demonstrate problem solving: Provide examples of complex issue resolution.
- Prepare for technical questions: Brush up on Azure and cloud technologies.