Senior Technical Consultant Dynamics365 Custome...
@ Microsoft

Manila, National Capital Region, Philippines
$150,000
On Site
Full Time
Posted 21 days ago

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Job Details

Senior Technical Consultant Dynamics365 Customer Engagement

The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals. This role translates client requirements into Dynamics 365 CE configurations and customisations while leading project planning with a keen focus on risk mitigation for CE deployments. It supports pre-sales efforts with in-depth Dynamics 365 CE knowledge and drives strong client relationships to boost user adoption and satisfaction.

Responsibilities

  • Pre-Sales Support: Provide technical insights, solution proposals, and risk mitigation for Dynamics 365 CE opportunities.
  • Implementation: Deliver Dynamics 365 CE and agentic AI solutions meeting client objectives, managing tasks and timelines.
  • Relationship Management: Build and maintain robust client and partner relationships to ensure successful adoption.
  • Intellectual Property: Leverage and contribute reusable IP within the Dynamics 365 CE and AI ecosystem.
  • Continuous Learning: Keep updated on emerging technologies in Dynamics 365 CE and AI features.

Qualifications

Required: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field; 8+ years of hands-on experience in end-to-end Microsoft Dynamics 365 CE implementations; expertise in configuration, customization, integration, and deployment; strong technical leadership, risk management, and excellent communication skills; familiarity with AI-powered features such as Copilot and agentic solutions; and relevant certification.

Preferred: Experience with additional Microsoft Business Applications (e.g., Power Platform, Azure, Dynamics 365 F&O), industry-specific solutions, and pre-sales consultative selling.

Key skills/competency

  • Dynamics365
  • TechnicalConsulting
  • CustomerEngagement
  • PreSales
  • Implementation
  • RiskMitigation
  • AIIntegration
  • Copilot
  • ProjectPlanning
  • RelationshipManagement
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize Dynamics365 and AI experience.
  • Update certifications: Highlight relevant Dynamics 365 credentials.
  • Research Microsoft: Review product updates and company culture.
  • Prepare for interviews: Practice technical and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review Dynamics365 architecture details.
Study AI integration and Copilot features.
Practice system customization scenarios.
Analyze risk mitigation case studies.

Behavioral Questions

Describe a challenging client situation.
Explain team collaboration examples.
Discuss change management experiences.
Share conflict resolution practices.

Frequently Asked Questions