13 days ago

Senior Customer Success Account Manager

Microsoft

On Site
Full Time
$150,000
Milan, Lombardy, Italy

Job Overview

Job TitleSenior Customer Success Account Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$150,000
LocationMilan, Lombardy, Italy

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Job Description

Overview

Are you the tech-savvy, cloud loving person with Cloud and IT Service Management expertise? As a Senior Customer Success Account Manager at Microsoft, you will help strategic enterprise customers achieve maximum value from Microsoft products and services. This role emphasizes post-sales delivery, customer success leadership and strategic account management.

Role Responsibilities

  • Customer Relationship Management: Support foundational relationships and ensure quality solution delivery.
  • Customer Success Leadership: Align customer objectives with Microsoft portfolio goals and success plans.
  • Delivery & Program Management: Oversee program planning, customer reviews and engagement milestones.
  • Adoption & Retention: Track product adoption, usage improvements, and retention issues.

Qualifications

Candidates must have extensive experience in customer success, cloud adoption (Azure, M365, or similar), ITIL/ITSM practices, and enterprise delivery management. A background in consulting, portfolio management or practice management is ideal, along with a degree or equivalent experience. ITIL Foundation certification or similar is required.

Work Arrangement

This position offers flexibility, permitting 50%-75% remote work.

Key skills/competency

Customer Success, Cloud Adoption, ITSM, Program Management, Customer Strategy, Delivery, Azure, M365, ITIL Certification, Enterprise Solutions

Tags:

Senior Customer Success Account Manager
Customer Success
Cloud Adoption
ITSM
Program Management
Customer Strategy
Relationship Management
Enterprise Delivery
Azure
M365
ITIL
Cloud Platforms
Consulting
Portfolio Management
Technical Delivery
Customer Engagement
Service Management
Digital Cloud
Customer Outcomes
Cross-functional

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How to Get Hired at Microsoft

  • Customize Resume: Tailor your experience to Microsoft requirements.
  • Research Microsoft Culture: Understand their values and mission.
  • Showcase Cloud Skills: Highlight Azure, M365, and ITSM expertise.
  • Prepare Case Studies: Provide examples of customer success stories.

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