Senior Advisor, Program Quality & Service Assurance

Overview

Microsoft is seeking a senior, hands-on delivery leader to serve as the program’s end‑to‑end Quality, Service Maturity, and Operations Assurance authority across a large-scale, multi-domain systems integration program. The role is responsible for planning, building, releasing, and continuously improving quality and operational performance in production.

Responsibilities

The role involves partnering with Program Leadership, Engineering, Operations, and the PMO to ensure quality is embedded across the entire service lifecycle. Key responsibilities include:

• Overseeing end‑to‑end program quality & assurance across planning, build, release, and production.
• Developing and enhancing QA standards and process documentation.
• Embedding quality in early workstream planning and assessing delivery and operational risk.
• Maintaining production quality, reliability, and service maturity through continuous improvement.
• Leading service maturity assessments and managing vendor & PMO quality governance.
• Validating risk‑based testing strategies and ensuring proper testing, telemetry, and observability practices.

Additional Information

This role is embedded in the program leadership and does not function as a typical QA or audit position. The candidate must have a strong background in developing and implementing QA standards and in managing complex, multi‑workstream technology programs.

Key skills/competency

Quality Assurance, Service Maturity, Operations Assurance, Program Leadership, Risk Management, Vendor Governance, Testing Strategies, Continuous Improvement, Azure, PMO