Principal Technical Program Manager

About the Principal Technical Program Manager Role at Microsoft

Do you enjoy meeting with customers to understand their needs and discuss the art of the possible? Do you want to join a team where learning about new technology is part of our work every day? Then, come join us!

The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges.

We work closely with our customers’ engineers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform.

We are hiring a Principal Technical Program Manager to help drive high-impact engineering projects with our customers and their partners, transforming their missions using AI and other cloud-based solutions and services. Principal Technical Program Managers identify and define the relevant customer scenarios, orchestrate the engineering approach to address these, and develop the end-to-end user stories with internal and external stakeholders, fulfilling the Product Owner role. You will be part of a cross-functional team of software engineers, data scientists, technical program managers, and designers who work side-by-side with high-impact and strategic customers and their engineers to build innovative solutions.

As part of our team, you will thrive in working with a variety of technologies, not just Microsoft technology. You will solve exciting business problems, contribute to open source, and collaborate with Microsoft product teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities

• Partner with Software Engineering, Data Scientists, Designers, and SMEs to design complex technical solutions across feature areas.
• Provide key stakeholders with data-driven recommendations based on identified risks.
• Define success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects.
• Coordinate and ensure alignment across the business.
• Deliver on roadmap for multiple feature groups across divisions.
• Track project schedules, drive development of staging and implementation plans, and lead governance programs.
• Drive continuous improvements by validating use cases and writing test cases from scratch.
• Provide expertise needed for departments to collect performance metrics.
• Lead customer support and define and lead direct customer engagements.

Qualifications

Required/Minimum Qualifications:

• Demonstrated years of experience managing cross-functional and/or cross-team projects.
• Bachelor's Degree AND demonstrated years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Additional Or Preferred Qualifications:

• Demonstrated years of experience managing cross-functional and/or cross-team projects.
• Experience reading and/or writing code (e.g., sample documentation, product demos).
• Bachelor's Degree AND demonstrated years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Enjoy travel and are comfortable with travel up to 25%.

Key skills/competency

• Technical Program Management
• AI/Machine Learning
• Cloud Solutions
• Customer Engagement
• Cross-functional Leadership
• Project Orchestration
• Data-driven Recommendations
• Solution Architecture
• Open Source Contribution
• Azure Platform