Principal Group Engineering Manager
Microsoft · Bengaluru, Karnataka, India
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- On site
- Full-time
- $180,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Lead engineering teams for CRM solutions.
- Define architecture for scalable CRM systems.
- Integrate AI for insights and personalization.
- Ensure delivery and align with goals.
- Influence cross-organizational strategy.
About the role
Principal Engineering Manager CRM AI
Microsoft Advertising is a rapidly growing business powering global advertisers across search, display, and emerging AI-driven channels. Our CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service. If you’re passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your opportunity to make an impact as a Principal Software Engineering Manager. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead Engineering Teams: Recruit, develop, and manage a team of software engineers delivering high-quality CRM solutions.
- Set Technical Direction: Define architecture for scalable, secure CRM systems and AI integration. Establish best practices for performance, reliability, and compliance.
- Lead AI Innovation into the CRM system: Oversee the integration with AI-powered insights and alerts. Leverage ML model integration for personalization and predictive analytics. Enable efficient sales workflows powered by AI and agentic solutions.
- Ensure Delivery Excellence: Manage execution, prioritize resources, and align with business goals.
- Influence Cross-Org Strategy: Collaborate with senior leaders to shape product vision and technical investments.
Qualifications
- Bachelor's or Master's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python - OR equivalent experience.
- 6+ years of software engineering experience, including 5+ years in leadership roles.
- Proven track record in managing engineering teams and delivering enterprise-scale solutions.
- Solid architectural skills for distributed systems.
Preferred Qualifications
- Expertise in Azure.
- Experience with CRM platforms and customer data models.
- Solid understanding of AI/ML concepts and enterprise integration patterns.
- Exceptional leadership, communication, and stakeholder management skills.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Key skills/competency
- Principal Engineering Manager
- CRM
- AI/ML
- Software Engineering
- Team Leadership
- System Architecture
- Azure
- Enterprise Solutions
- Stakeholder Management
- Agile Methodologies
Skills & topics
- Principal Engineering Manager
- Software Engineering
- CRM
- AI
- Machine Learning
- Azure
- Team Leadership
- System Architecture
- Enterprise Solutions
- Cross-functional Collaboration
How to get hired
- Tailor your resume: Highlight leadership experience, enterprise-scale solutions, and CRM/AI expertise.
- Showcase technical depth: Emphasize coding skills in languages like C++, C#, Java, Python, and architectural knowledge.
- Demonstrate leadership: Provide examples of recruiting, developing, and managing software engineering teams.
- Prepare for interviews: Be ready to discuss AI integration, system design, and cross-functional collaboration.
- Understand Microsoft's culture: Research their mission, values, and commitment to growth and inclusion.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the expected technical background for a Principal Engineering Manager at Microsoft Advertising's CRM team?
- The Principal Engineering Manager role at Microsoft Advertising's CRM team requires a Bachelor's or Master's degree in Computer Science or a related field, with over 10 years of technical engineering experience including coding in languages like C++, C#, Java, JavaScript, or Python. Additionally, at least 6 years of software engineering experience with 5+ years in leadership roles is necessary, along with strong architectural skills for distributed systems.
- How does AI and Copilot integration play a role in this Principal Engineering Manager position?
- AI and Copilot experiences are central to this role. The Principal Engineering Manager will lead the integration of AI-powered insights, alerts, personalization, and predictive analytics into the CRM system. They will enable efficient sales workflows powered by AI and agentic solutions, making AI innovation a key responsibility.
- What are the key leadership responsibilities for a Principal Engineering Manager at Microsoft?
- Key leadership responsibilities include recruiting, developing, and managing software engineering teams. The role also involves setting technical direction, defining architecture for scalable systems, establishing best practices, and ensuring delivery excellence by managing execution and prioritizing resources. Influencing cross-organizational strategy and collaborating with senior leaders are also crucial.
- Does Microsoft require specific security screenings for this Principal Engineering Manager role?
- Yes, this role requires candidates to meet specific security screening requirements. This includes passing the Microsoft Cloud Background Check upon hire and every two years thereafter, in addition to any other applicable government or customer security screenings.
- What preferred qualifications will make a candidate stand out for the Principal Engineering Manager role?
- Preferred qualifications include expertise in Azure, experience with CRM platforms and customer data models, and a solid understanding of AI/ML concepts and enterprise integration patterns. Exceptional leadership, communication, and stakeholder management skills are also highly valued.
- How can I best prepare my application for the Principal Engineering Manager role at Microsoft?
- To prepare your application for the Principal Engineering Manager role at Microsoft, focus on clearly articulating your extensive technical engineering experience, leadership track record in managing teams, and success in delivering enterprise-scale CRM solutions. Highlight any experience with AI/ML integration and Azure. Quantify your achievements whenever possible to demonstrate impact.