IT Operations Manager
@ Microsoft

Mount Pleasant, WI
$150,000
On Site
Full Time
Posted 1 day ago

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Job Details

About the IT Operations Manager Role

As a Microsoft IT Operations Manager, you will lead and manage a team while overseeing datacenter site services and logistics for Microsoft’s Cloud Operations & Innovation. This role is integral to delivering core infrastructure for Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

Responsibilities

  • Empower a culture of safety, security, and compliance in datacenter activities.
  • Lead and manage high-performing individual contributors.
  • Oversee datacenter site services, logistics, and deployments.
  • Collaborate with internal groups to meet service levels.
  • Analyze production operations and initiate corrective actions.
  • Establish and manage quality standards for datacenter teams.
  • Coach team members while embodying Microsoft values.

Qualifications

Required: High School or equivalent plus 3+ years of mission-critical service management experience, with 2+ years in a leadership role. Must be willing to work flexible hours as required. Preferred: Enterprise-level project management, audit and compliance knowledge, strong problem-solving skills, and a degree in a technical field.

Company Overview

Microsoft’s Cloud Operations & Innovation drives our vast global portfolio of over 200 datacenters across 32 countries, supporting more than 1 billion customers and 20 million businesses. Microsoft is committed to an inclusive work environment where every employee can grow.

Key skills/competency

  • Leadership
  • Datacenter
  • Operations
  • Logistics
  • Compliance
  • Safety
  • Team Management
  • Cloud
  • Innovation
  • Project Management

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Highlight operations and leadership expertise.
  • Research Microsoft: Study their cloud and innovation culture.
  • Demonstrate compliance: Emphasize safety and security experience.
  • Prepare examples: Show successful datacenter project management.

📝 Interview Preparation Advice

Technical Preparation

Review datacenter infrastructure fundamentals.
Study IT operations best practices.
Understand compliance and security protocols.
Practice project management scenarios.

Behavioral Questions

Describe a challenging team leadership situation.
Explain how you manage change effectively.
Share examples of cross-team collaboration.
Discuss decision-making under pressure.

Frequently Asked Questions