Incident Response Engineer
@ Microsoft

Hybrid
$100,000
Hybrid
Full Time
Posted 21 days ago

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Job Details

Overview

Microsoft's Customer Experience and Success (CE&S) team is looking for an Incident Response Engineer. In this role, you will work with the Customer Service & Support (CSS) team to troubleshoot and resolve complex technical issues, while leveraging Microsoft’s AI technology and tools for enhanced support. You will address security incidents, perform in-depth troubleshooting, and collaborate across teams for process improvements.

Responsibilities

Response and Resolution: Resolve customer technical issues using troubleshooting tools and research. You will document technical work, review complex issues, and follow up with customers about resolution status.

  • Troubleshoot using event logs and performance traces.
  • Collaborate with cross-team resources to resolve issues.

Readiness: Assist in implementing readiness programs such as mentoring and content development. Mentor new engineers and develop intermediate technical competencies.

Product/Process Improvement: Identify process gaps, provide feedback for tool improvements, and participate in case triage meetings to drive faster solutions.

Other: Embrace Microsoft’s culture of inclusion, respect, and accountability while ensuring compliance with security screenings and citizenship-based requirements.

Qualifications

Required: A Bachelor’s degree or equivalent experience in IT, computer science, or a related field with experience in technical support, incident response, and network/system administration. Customer-facing experience and a background in security incident response are essential.

Preferred: Cloud experience, automation skills (PowerShell/Python), Azure identity management, and industry certifications.

Compensation & Benefits

The typical base pay ranges from approximately USD 68,300 to USD 137,900 per year, with variations based on specific locations such as the Bay Area or New York City.

Key skills/competency

  • Incident Response
  • Security
  • Technical Support
  • Troubleshooting
  • Networking
  • Windows Server
  • Active Directory
  • Automation
  • Cloud
  • Collaboration
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How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Customize your resume: Highlight incident response and security skills.
  • Research Microsoft: Understand its culture and values.
  • Showcase technical prowess: Emphasize troubleshooting and cloud experience.
  • Prepare for interviews: Focus on security and customer support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review incident response frameworks.
Practice using event logs and traces.
Brush up on Windows Server administration.
Learn PowerShell and Python scripting.

Behavioral Questions

Describe a time you resolved critical incidents.
Explain your approach to teamwork.
Discuss time managing multiple priorities.
Share your method for handling stress.

Frequently Asked Questions