Digital Solution Engineer

Digital Solution Engineer

Our purpose at Microsoft is to empower organizations across Africa to unlock transformative business outcomes by seamlessly bridging Microsoft’s business applications with cutting-edge AI innovations. We lead value-driven engagements that accelerate AI-led business process transformation, enabling faster deal cycles, larger opportunities, and sustained adoption of Microsoft AI capabilities. Through this, we drive growth, protect core D365 and Power Platform investments, and reinforce Microsoft’s leadership in delivering AI-powered solutions that redefine how businesses operate and thrive.

In this role, you will be the AI Business Process Finance & Supply Chain Digital Solution Engineer (SE) for the enterprise segment, a member of the sales team consisting of an AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners, and engineering.

As a Digital Solution Engineer, you will lead AI transformation engagements with ERP domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions.

Your responsibilities include orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle.

You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns.

As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing D365 F&SC revenue by generating new pipeline creation, increased deal velocity, and competitive share capture by supporting SSP in addressing technical proof needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement. Owns the technical win strategy for each opportunity.
• Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions.
• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents.
• Leads Proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcases Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
• Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
• Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones.
• Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field AND technical pre-sales or technical consulting experience.
• Solid experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Dynamics 365 Finance and Supply Chain, Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• Solution pre-sales for business applications and/or SaaS-based company or similar technology.
• Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
• Deep Understanding of Sales and Service Dynamics 365 solutions like Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio.

Key skills/competency

• Digital Solutions
• AI Innovation
• Business Process Transformation
• Dynamics 365 F&SC
• Copilot Studio
• AI Agents
• Technical Pre-sales
• ERP Expertise
• Cloud Architecture
• Partner Ecosystem Management