Datacenter Change and Business Program Manager

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We need you as a Datacenter Change and Business Program Manager with the primary focus on reducing stranded capacity by being a key member of the local team in the deployment planning and optimization of IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineers.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter Change and Business Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As a Datacenter Change and Business Program Manager, your performance objectives include:

• Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule.
• Support the DC Project Managers with project estimation, budget management, ROI calculations, and formulate project delivery strategies while establishing milestones and schedules.
• Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes.
• Support the Campus Director with Field Employee communications including townhalls, organizing listening sessions, and local campus level communications.
• Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance with the rhythm of business fiscal calendars and objectives.
• Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level.
• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.
• Execute the change management governance process at the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards.
• Manage the daily Change Management functions at the Campus/Metro level including maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment.
• Lead the daily Campus/Metro Change Review meetings with local team members and stakeholders.
• Monitor to ensure only approved and validated changes are executed.
• Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.

Capabilities Important To Success Include

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
• Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.
• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
• Performance Goal and Standards Setting: Develop and communicate realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.
• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
• Process and Technology: Demonstrate a solid understanding of IT and CE environments including operational processes and industry best practices.
• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 3+ year(s) industry experience with a focus in change management processes OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.

Preferred Qualifications:

• 7+ Years’ experience in a 24x7x365 production environment or related experience.
• 7+ Years’ experience in datacenter processes and tooling or related experience.
• 5+ Years’ experience in change control processes.
• ITIL Foundation Certification.
• Technical College degree or certification in Computer Science, Math, Telecommunications, Electrical- or Mechanical Engineering or equivalent work experience.

Key skills/competency

• Change Management
• Program Management
• Datacenter Operations
• Project Governance
• ITIL Foundation
• Capacity Planning
• Stakeholder Management
• Operational Efficiency
• Infrastructure Utilization
• Business Program Management