Data Center Technician Manager
@ Microsoft

Richmond, Virginia, United States
On Site
Full-time
Posted 3 days ago

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Job Details

Overview

As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on hardware deployments, diagnostics, and decommissions. You will support technician performance while monitoring KPIs and SLAs.

Role and Responsibilities

In this role, you will:

  • Lead and manage a team of data center technicians.
  • Guide hardware deployments, diagnostics, and decommissions.
  • Monitor Key Performance Indicators and Service Level Agreements.
  • Provide training and foster career growth.

About Microsoft Cloud Operations & Innovation (CO+I)

CO+I powers Microsoft cloud services including Bing, Office 365, Xbox, OneDrive, and Azure. The group supports more than 1 billion customers and 20 million businesses globally, backed by over 200 data centers in 32 countries.

Core Values and Culture

Microsoft emphasizes respect, integrity, accountability and promotes a culture of inclusion. Employees are encouraged to innovate, grow and collaborate in an environment offering professional certifications and career rotation opportunities.

Key skills/competency

Data Center, Technician, Manager, Hardware, KPI, SLA, Leadership, Training, Operations, Cloud

How to Get Hired at Microsoft

🎯 Tips for Getting Hired

  • Research Microsoft culture: Study mission, values, and recent initiatives.
  • Customize your resume: Highlight relevant data center management experience.
  • Prepare technical examples: Detail hardware and KPI experience.
  • Network on LinkedIn: Connect with current Microsoft employees.

📝 Interview Preparation Advice

Technical Preparation

Review hardware deployment processes.
Understand data center diagnostic tools.
Study KPI and SLA monitoring systems.
Get familiar with cloud infrastructure.

Behavioral Questions

Describe a time you led change.
Explain managing a team under pressure.
Share examples of conflict resolution.
Describe mentoring team members.

Frequently Asked Questions